Terrible Service & Zero Communication – Extremely Frustrated!

I am beyond disappointed with the shocking level of service I received from BMW Vereeniging. There is absolutely no sense of customer care or professionalism. From the moment I brought my car in, the experience has been a nightmare.

There was ZERO communication from the dealership regarding the status or progress of my vehicle. I had to constantly call and follow up myself, and most of the time my calls went unanswered. Not once was I updated or informed — I had to chase them for every single piece of information.

To make matters worse, I was given a quote which I paid in full, only to be told afterwards that the parts were not even available. How is that acceptable from a brand like BMW? After paying, I was then hit with additional charges — on top of everything already agreed.

The delays and confusion were only brought to light because I kept following up. No one had the decency to keep me informed or take accountability for the complete lack of service.

This kind of treatment is unacceptable, especially from a premium brand. I expected professionalism, communication, and efficiency — and instead got chaos and silence. BMW Vereeniging needs to seriously review how they treat their customers.

Absolutely appalling. I will not be returning.