Bad service

I am writing to express my extreme dissatisfaction with the service I have received from Eunice, a staff member at your dealership. Despite numerous assurances and promises, I have been misled and misinformed about the delivery of my vehicle. Eunice Matywatywa initially informed me that I would receive the car last Wednesday, but when that did not materialize, she postponed it to Saturday, citing non-reflection of payment as the reason. Throughout the week, she continued to provide me with false hope, stating that the payment had been made and would reflect on Thursday, only to push the delivery date to Friday and now Monday. Each time I attempt to follow up, I am met with excuses and a lack of clear communication. This has resulted in significant inconvenience and financial loss, as the vehicle is essential for my business operations. I urge you to investigate this matter and take immediate action to rectify the situation.