SG
Spar Gugulethu Mall
Unclaimed Business
SG
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Spar Gugulethu Mall
Spar Gugulethu Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Spar Gugulethu Mall across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Khanyisa S
1 reviews | Active since Jan 2020
5 Mar 2026, 13:51
Injuries sustain at Spar Gugulethu Mall
I hope you are well. I am writing to formally report an injury I sustained at a SPAR store on 8 February and to request your guidance regarding the appropriate next steps. The injury occurred due to the cashier’s negligence. A bottle that I had purchased—specifically a bottle of Straiten’s Gin—was placed precariously at the edge of the checkout counter. The bottle subsequently fell and struck my foot, resulting in a serious injury. At the time of the incident, I was also purchasing Savannah, ice, and lemonade; however, it was the bottle of gin that fell from the till and caused the injury. Although a staff member briefly administered first aid as I was leaving the mall, I believe the store failed in its duty of care. No ambulance was called, no transport was arranged to ensure that I arrived home safely, and there was no immediate follow-up regarding my condition. I had to walk out of the mall and find a taxi on my own despite the injury. I was later informed that SPAR does not handle such matters directly and that my case had been referred to a third-party company for investigation. This third party advised that they would need to review the surveillance footage and assess the incident report. I provided a full written statement detailing exactly what had occurred. Following the incident, I requested that SPAR arrange for me to see a private GP so that my injuries could be properly assessed. At the time, my wound had closed but I was concerned that there might still be cloth or debris trapped inside the wound. Despite my request, no medical assistance or referral was provided. Instead, four weeks later—after I had already been managing and treating the wound myself—they advised that they could now provide funds for me to visit a private doctor so that the visit could be included in their report. I find this difficult to understand, as by this stage my wounds have already healed and I have been caring for them at my own expense. This included purchasing wound cleaning products, disinfectants, and other necessary medical supplies myself in order to treat the injury. Throughout this process, I have been the one continuously following up for updates while receiving very little urgency or support from SPAR regarding my wellbeing. I do have photographs documenting the injuries sustained and can provide them should they be required. Given the circumstances, I would greatly appreciate your advice on how best to proceed and what options may be available to me. Please also let me know if any additional documentation or information is required from my side. Thank you very much for your time and assistance. Kind regards, Khanyisa Simelela 063 992 3550
Helpful (0)
|Replies (0)KS
Khanyisa S
1 reviews | Active since Jan 2020
5 Mar 2026, 13:51
Injuries sustain at Spar Gugulethu Mall
I hope you are well. I am writing to formally report an injury I sustained at a SPAR store on 8 February and to request your guidance regarding the appropriate next steps. The injury occurred due to the cashier’s negligence. A bottle that I had purchased—specifically a bottle of Straiten’s Gin—was placed precariously at the edge of the checkout counter. The bottle subsequently fell and struck my foot, resulting in a serious injury. At the time of the incident, I was also purchasing Savannah, ice, and lemonade; however, it was the bottle of gin that fell from the till and caused the injury. Although a staff member briefly administered first aid as I was leaving the mall, I believe the store failed in its duty of care. No ambulance was called, no transport was arranged to ensure that I arrived home safely, and there was no immediate follow-up regarding my condition. I had to walk out of the mall and find a taxi on my own despite the injury. I was later informed that SPAR does not handle such matters directly and that my case had been referred to a third-party company for investigation. This third party advised that they would need to review the surveillance footage and assess the incident report. I provided a full written statement detailing exactly what had occurred. Following the incident, I requested that SPAR arrange for me to see a private GP so that my injuries could be properly assessed. At the time, my wound had closed but I was concerned that there might still be cloth or debris trapped inside the wound. Despite my request, no medical assistance or referral was provided. Instead, four weeks later—after I had already been managing and treating the wound myself—they advised that they could now provide funds for me to visit a private doctor so that the visit could be included in their report. I find this difficult to understand, as by this stage my wounds have already healed and I have been caring for them at my own expense. This included purchasing wound cleaning products, disinfectants, and other necessary medical supplies myself in order to treat the injury. Throughout this process, I have been the one continuously following up for updates while receiving very little urgency or support from SPAR regarding my wellbeing. I do have photographs documenting the injuries sustained and can provide them should they be required. Given the circumstances, I would greatly appreciate your advice on how best to proceed and what options may be available to me. Please also let me know if any additional documentation or information is required from my side. Thank you very much for your time and assistance. Kind regards, Khanyisa Simelela 063 992 3550
0
Replies (0)BM
Bongi M
1 reviews | Active since Jan 2020
11 Jun 2025, 10:54
Jungle Oat chocolate bar with Maggots from Spar Gugulethu Mall
I made my groceries at the store on 30 May 2025 my groceries included Jungle Oat Chocolate Bar which was for my 6-year-old sons lunch., During the week the school called me to say that the Jungle Oat chocolate bar had live maggots in it They took it from my son and kept. i sent the store the vn from the school. I am totaly dissapoint my son could have eaten the bar with maggots
Helpful (0)
|Replies (0)BM
Bongi M
1 reviews | Active since Jan 2020
11 Jun 2025, 10:54
Jungle Oat chocolate bar with Maggots from Spar Gugulethu Mall
I made my groceries at the store on 30 May 2025 my groceries included Jungle Oat Chocolate Bar which was for my 6-year-old sons lunch., During the week the school called me to say that the Jungle Oat chocolate bar had live maggots in it They took it from my son and kept. i sent the store the vn from the school. I am totaly dissapoint my son could have eaten the bar with maggots
0
Replies (0)ZM
Zinzi M
1 reviews | Active since Jan 2020
21 Oct 2024, 11:25
Spar Gugulethu manager is Extremely Rude
The manager Zama is extremely rude and does not have customer service skills at all...I was there yerstaday to purchase both in store and liquor because I have health problem and could not stand in que that long I asked the manager to be called and showed him the doctor letter that state why I can't be on que...Did he not shouted at hin infrount of other customers infect he sowerd at me as he said if I have disability I should want to purchase alcohol and won't let me purchase first.the way he went on swearing at me I left with a very heavy heart
Helpful (0)
|Replies (0)ZM
Zinzi M
1 reviews | Active since Jan 2020
21 Oct 2024, 11:25
Spar Gugulethu manager is Extremely Rude
The manager Zama is extremely rude and does not have customer service skills at all...I was there yerstaday to purchase both in store and liquor because I have health problem and could not stand in que that long I asked the manager to be called and showed him the doctor letter that state why I can't be on que...Did he not shouted at hin infrount of other customers infect he sowerd at me as he said if I have disability I should want to purchase alcohol and won't let me purchase first.the way he went on swearing at me I left with a very heavy heart
0
Replies (0)NV
Ntombizandile V
1 reviews | Active since Jan 2020
21 Jul 2024, 04:34
Searching of customets
Good Day I trust that you are well. M concern is about Spar. Are they aware about the embarrassment they put upon us by searching our bags when we leave Spar. We are not all *******. We go there to spend our hard earned money, we stand in Qs to.pay. At Spar in Gugulethu you must again stand in a Q for your bag to be searched. This is waste of our time and disgusting and would never happen.in a suburb or elite area except where shoppers are black people. We have Shoprite in the same mall he does not do that. Why does Spar not implement better methods of dealing with theft besides undermining, showing lack of respect and discriminating us while making millions from the same community. Thank you
Helpful (0)
|Replies (0)NV
Ntombizandile V
1 reviews | Active since Jan 2020
21 Jul 2024, 04:34
Searching of customets
Good Day I trust that you are well. M concern is about Spar. Are they aware about the embarrassment they put upon us by searching our bags when we leave Spar. We are not all *******. We go there to spend our hard earned money, we stand in Qs to.pay. At Spar in Gugulethu you must again stand in a Q for your bag to be searched. This is waste of our time and disgusting and would never happen.in a suburb or elite area except where shoppers are black people. We have Shoprite in the same mall he does not do that. Why does Spar not implement better methods of dealing with theft besides undermining, showing lack of respect and discriminating us while making millions from the same community. Thank you
0
Replies (0)