SUPERSPAR Carlswald bad service

If I could give 0 stars, I would; unfortunately, 1 star is the lowest allowed.

I went to this SPA location to renew my vehicle license disc, and they somehow managed to renew it for the wrong car. When I raised the issue, they took no responsibility whatsoever. Instead of correcting their mistake, they told me I had to pay again. Yes, you read that right, they expected me to pay twice for their own blunder.

No apology. No effort to help. No accountability. Just lazy, dismissive staff who clearly don’t know, or care, what they’re doing. It’s as if customer service is optional here, and basic competence is completely absent.

To be honest, the way this store is run is an embarrassment. If this is how SPA handles basic services, I wouldn’t trust them to count change correctly, let alone handle anything important.

Do yourself a favour, avoid this place for license renewals or anything else. You’re better off dealing with Home Affairs than putting yourself through this circus of incompetence.