Spar didn't do my mom justice

Greetings am not happy with orchards spar my mom payed for services it only cleared to them not tshwane so tshwane said she must go to spar for refund she has been going they keep tell her they are investigating, yesterday she went back they told her she will get the feedback after 12 weeks they have not been so helpful meanwhile the bill keeps going up we need our money so we can pay for services @orchards spar