SPAR mathambo

Horrible service

I just visited the Spar branch at Spruitview shopping center, and being a regular customer I'm so hurt and disappointed I don't think it is the a wise idea to spend money in such an unwelcoming environment. My reason for the early shopping was to buy grandpa for my sick wife. When I got to the store I then decided to take two loafs of wite bread,30 medium eggs and Spar branded chicken and cheese Vianas. I proceeded to the till points I found a queue and there was only twoo tills operating at the front, I was thinking to myself how can we queue so early (8h34 time of transaction) however I chose not to complain and I saw a short queue at the cigarettes counter and proceeded there. On arrival there was only one customer infront of me. I greeted the cashier and she responded, I then placed my 4 items on the counter and asked for grandpa to be added to my transaction and she rep****" I don't have grandpa this side you can get it at spar tops "she said.I then raised a concern and suggested that the two sores need to find a balance since this was not my first experience at the branch. She immediately called the supervisor"Mmanyeo,Mmanyeo "and said to the supervisor" the customer is complaining I don't want to be involved". Mmanyeo greeted and we had the conversation and also mentioned to her that it was not a complaint but a concern and suggestion that the two stores need to find a balance since we having customers in both store and since they belong under the same umbrella. While we were chatting I then spotted the grandpa's in different sizes then asked the supervisor if those grandpa's on the shelf were not for sale, she then confirmed they were for sale however I was not given the opportunity by the unwilling to engage cashier. I was told assumptions were that I was looking for the loose once by the cashier did not bothered to communicate and she was unwilling to engage with me as a customer during the transition. I then had to wait for her to finish with the transition she started while me and the supervisor was talking. I then was made to swipe my card forget second time which could have been avoided. I don't know why are placing such unwilling people in front to serve the customers, look the till point is my last experience of the sore and it can be that I leave the store happy or sad. If you are cashier first you need to connect to your customers and the rest will just go smooth but (Dortia Jamarie) is not fit for a till point. She doesn't have love for customers and she looks like she doesn't like to talk to customers I felt very unwelcome. She never asked me if I have spar reward card, I don't know if I lost money I could have saved in this transaction, definitely by swiping twice I have lost because I'm getting double bank charges. I'm worried about the possible discount that I maybe lost because I was not reminded by the cashier to swipe my Spar reward card. I so disappointed by the experience of this morning. I think next time I will have to drive to Chri Hani mall for better service at one of your competitors.