TS
tebogo S
Active since Jan 2016
24
Reviews
0
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Reviews
24 reviews1 month ago
Horrible service
I just visited the Spar branch at Spruitview shopping center, and being a regular customer I'm so hurt and disappointed I don't think it is the a wise idea to spend money in such an unwelcoming environment. My reason for the early shopping was to buy grandpa for my sick wife. When I got to the store I then decided to take two loafs of wite bread,30 medium eggs and Spar branded chicken and cheese Vianas. I proceeded to the till points I found a queue and there was only twoo tills operating at the front, I was thinking to myself how can we queue so early (8h34 time of transaction) however I chose not to complain and I saw a short queue at the cigarettes counter and proceeded there. On arrival there was only one customer infront of me. I greeted the cashier and she responded, I then placed my 4 items on the counter and asked for grandpa to be added to my transaction and she rep****" I don't have grandpa this side you can get it at spar tops "she said.I then raised a concern and suggested that the two sores need to find a balance since this was not my first experience at the branch. She immediately called the supervisor"Mmanyeo,Mmanyeo "and said to the supervisor" the customer is complaining I don't want to be involved". Mmanyeo greeted and we had the conversation and also mentioned to her that it was not a complaint but a concern and suggestion that the two stores need to find a balance since we having customers in both store and since they belong under the same umbrella. While we were chatting I then spotted the grandpa's in different sizes then asked the supervisor if those grandpa's on the shelf were not for sale, she then confirmed they were for sale however I was not given the opportunity by the unwilling to engage cashier. I was told assumptions were that I was looking for the loose once by the cashier did not bothered to communicate and she was unwilling to engage with me as a customer during the transition. I then had to wait for her to finish with the transition she started while me and the supervisor was talking. I then was made to swipe my card forget second time which could have been avoided. I don't know why are placing such unwilling people in front to serve the customers, look the till point is my last experience of the sore and it can be that I leave the store happy or sad. If you are cashier first you need to connect to your customers and the rest will just go smooth but (Dortia Jamarie) is not fit for a till point. She doesn't have love for customers and she looks like she doesn't like to talk to customers I felt very unwelcome. She never asked me if I have spar reward card, I don't know if I lost money I could have saved in this transaction, definitely by swiping twice I have lost because I'm getting double bank charges. I'm worried about the possible discount that I maybe lost because I was not reminded by the cashier to swipe my Spar reward card. I so disappointed by the experience of this morning. I think next time I will have to drive to Chri Hani mall for better service at one of your competitors.
1 reply
8 months ago
Horrible service
I visited Liquor city Sunward Park on Saturday the 27th of September 2025 to purchase 6 pack of Hunters extreme. I took the 6 pack and the price on the shelf was R114.99 and I decided to add one single 440ml of the hunters extreme which was priced R22.99 and next to the 440ml there was 300ml cans and the price on tnr shelf was R31.99. I then went for the 440ml since there were cheaper. When I got to the till points it scanned R31.99, immediately I told the cashier that the price on the shelf was R22.99 then she asked one of the employees to check. The gentleman checked and confirmed that I was correct , the cashier the asked him to bring the price tag and while we waited for him she started telling me that if the item description and size are not matching the one I bought to her I will not get it with that price. I then said to her that the way those items are merchandise the space is tide for the priced ans and the price I saw was covered by the one next to it where description and item size of item is written on the label however the price was clearly showing R22.99. The price tag was brought to her and the description was the same only the size was incorrect. I asked her to call the manager since she was telling me that she will not honor the R22.99 price. She went to the gentleman who was sitting on the same row as the till points on the coner by the last till. He stood up and never said anything or even acknowledge or greed me. He walked to the fries I assume he was going to check but I'm not sure what because the price tag was with the cashier. He took few minutes and screemed Letticia or was it Potia, and he said it's OK do it. Never interacted with me as a complaining customer or even acknowledge me. I found him to be unprofessional and not customer centric. He does have respect for his customers and very rude. The cashier began to talk to other people while fixing my query and she also motioned to some lady that she was only trying to assist the owner of the tillbwas on lunch now she regret helping, while all of that was said I was still at the till point and she was still in the middle of my transaction. I could not believe the incompetence of the that staff including the manager. Customer service in that is not being practiced.
1 reply
12 months ago
Excellent service
I have been with assupol life for couple of years and my first claim was last year when my mother in-law passed on and the service I got from them was efficient and highly professional. I have just done a second claim two weeks ago for my mother's funeral. The service was once more excellent and claim was paid quicker than I expected and I manged to give my mother the dignified funeral. Thank you Assupol, please keep helping south africa. God bless 🙌
1 reply
12 months ago
Bad experience
I am still waiting for hollard to sort out the R250 airtime after a numerous calls I have made for assistance. My mother passed on and R250 airtime was one of the benefits which I'm unable to redeem. Please help. This airtime was supposed to be the airtime for funeral arrangements but I'm still struggling with no help, my mother's funeral has already passed.
4 replies
12 months ago
Bad experience
I thought the hollard funeral payout claim takes 48hrs max. I submitted my mother's documents at hollard head office at park town on the 27th Mày 2025 and was hopping to bury my mother on the 31st of May 2025. I had to borrow money to bury my mom. The payout has not been done till this day. Hollard does not even bother to contact me to inform me of the course of delay. I feel that hollard is misleading south Africans by promising us the 48hrs payout, that is not true. The hollard service is shocking, there is no sympathy. I had to call them to find out what is happening and not even immediate R250 was not paid buy then. I made a follow up on Thursday 29th of May and I then received the airtime SMS on the 30th. I asked to be informed why was there a delay and they have not bordered. My mother's payout still not paid
2 replies
35 months ago
Excellent and fired up service
Weldone to Karabo the young manager at the Sam Ntuli branch and his team , they all unbelievable. Despite the online network connection experienced yesterday when I places my order they mange to exceed my expectations. Karabo was actively involved in all things happened as I waited for my order, he was personally assisting customers and making sure that everyone leaves the restaurant happy with positive expirience. His team looks up to him and he is a true key player in that restaurant. We don't usually expirience such a high level of customer service in the black townships. I entered the restaurant and asked Buhle the cashier if my order was ready and explained to her that I placed the order online and that I used the app. She check and advised me that there has been some difficulties with the online orders due to poor network and remained calm in the situation and apologized as she was calling the manager to attend the issue dor assistance. The young friendly and energetic manager by the name Karabo came and said Oh......the order is nearly done, the online contacted him and advised him of my order. He asked if Tebogo is my name and assured me that all is in order. Well done Sam Ntuli team you are fired up
0 replies
41 months ago
Arrogant staff members and horrible customer service
I visited Pick n Pay at Chris Hani shopping center on Saturday the 21 January 2023 and the experience was shocking. My intention was to get bread and a pack of cigarettes, my expectations were to go in and out since I needed only two items. When I got in I took bread and I noticed that there was a promotion clearly marked that 2 loafs of bread (albarny) was for R27 and I decided to take 2. I walked to the till points and as I was approaching the till points I noticed that there was a long queue I then asked the lady who was busy with back shopping if there was a till available for 3 times and she then pointed me to the kiosks. When I arrived the kiosks I noticed that there was a long queue and there was only one cashier who was also very slow and customers were complaining to talking themselves that people are just standing around and there's queues. I approached one lady who was standing behind one of the 4 opened tills and I asked her why are all tills closed and only 4 tills are operating when it was so busy and she replied "I don't know ask Mbatha " she pointed to a gentleman who was also standing and watching that mess. I approached him and asked the same question and he replied "there are plenty people and I don't know why they closed the tills" I said to him if I can raise this issue with head office there will be trouble then he replied "you can take it up with our head office they are also aware of the situation in the store" I was very shocked to hear that it was a culture and head office is aware of it. Because I was asking questions I was then offered help at one of the 4 tills that was opened and I found a couple who was paying for their groceries and the gentleman was busy with card payment and once done I was then ready to pay but it looked like the gentleman on the till was not done so I waited then he asked the cashier if the two plastics he asked for were also changed on his payment the cashier answered arrogantly "I asked if you needed a plastic and you did not respond and plus you should bear in mind that you are wearing must so I did not hear you" then on the spot she started scanning my bread and the pack of cigarettes without fanilizing the customer query. She then asked me if I needed a plastered that time the gentleman was still standing at the till point ignore which I found to be so rude. The lady who was busy with the back shopping saw me as I was complaining and she was opening a till to help customers and said to me" you just came In why are you complaining " I never replied. Please see the below receipt details: Cashier : Nonkululeko Slip:1626 Till:002 Cashier:3 Date 22.01.23 Time:11:20 I also noticed that the till date and time are incorrect. It was on Saturday the 22,02,23 and around 16h50. I'm really disappointed with the type of customer service at the Chris Hani branch and if there will be no corrective action taken I can assure that store will not get very far. We have multiple competitors in that shopping centre and you will slowly lose your customers to your competitors and back shopping is proving my point becouse that stock was removed by customers from the shelves with the intention of buying but they decided to leave the items behind because of the service on the store. People are arrogant in that store. Should you wish to contact me my number is 0844529452
1 reply
46 months ago
Awesome customer service
I visited nandos branch at Boulders shopping center and was served by Zandile. Just to my expirience at branch Zandile is wonderful and she serves to be recognized. I am a regular customer of nandos and particularly the Boulders branch and everytime Zandile give me and other customers as I was observing nothing but a great service. She is friendly, helpful and is full of energy. Well done Zandile keep the brand shining
1 reply
48 months ago
Bad service
I'm still waiting waiting for nandos to resolve my spinach issue. I paid for it but I was never given what I paid for. I got a call after complaining and I asked to drive from vosloorus to alberton for the collection of spinach. My petrol cost is not being taken to consideration. Can this issue get closure
1 reply
48 months ago
Disgusting service
First I walked in to a queue of about 12 customers and to my surprise the restaurant had only one cashier and other tills we unattended and out of frustration I asked for a manager and she attended my query. Immediately two cashier took over the unattended tills and the queue moved faster and I was happy to be served by the cashier by the name of Jonas who was very helpful and friendly and my mind was changed to be positive after having to be in queue of only one cashier on such a busy day. I bought a regular family meal consisting of the following Full uncut chicken, roasted vegetables, nandos salad, wages and mild Spanish. Sadly when my wife was dishing up she asked if I never bought the spinach and I responded I did and she said she can't find the spinach from the pack. I'm so disappointed in today's experience and I have robbed my money by nandos , I paid for spinach but my family had a meal without spinach. I feel robbed
1 reply
Review Distribution
5 Star
4 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (83.33333333333333%)