INCORRECT BILLING OPTION

Good day ACCOUNTS/NTHABISENG LECHEKO I have repeatedly requested that our billing option be changed, as we did not request the 10‑month billing option. This has still not been actioned. As a result, we continue receiving incorrect statements, despite my ongoing requests over the past few months for the correct updated statements. I am requesting a call back, as the most recent statement is still not updated. It may be more effective to resolve this telephonically so that we can finally receive a properly updated statement. The outstanding balance reflected on your side does not correspond with what we have on record. Could a senior consultant please contact me urgently? Thank you.