TR
Tiisetso R
Active since Jul 2017
48
Reviews
0
Industries
Reviews
48 reviews1 month ago
INCORRECT BILLING OPTION
Good day ACCOUNTS/NTHABISENG LECHEKO I have repeatedly requested that our billing option be changed, as we did not request the 10‑month billing option. This has still not been actioned. As a result, we continue receiving incorrect statements, despite my ongoing requests over the past few months for the correct updated statements. I am requesting a call back, as the most recent statement is still not updated. It may be more effective to resolve this telephonically so that we can finally receive a properly updated statement. The outstanding balance reflected on your side does not correspond with what we have on record. Could a senior consultant please contact me urgently? Thank you.
53 replies
2 months ago
RAM3551
Good day Accounts/Nthabiseng Lecheko I am extremely dissatisfied with the billing option app**** to my account this year. Throughout the years my son has been with SPARK, we have always been on the full billing option. However, this year the 10‑month billing option was app**** without our consent. If this option was selected on our behalf, it constitutes *****. Your updates and statements are consistently delayed, and now this issue has arisen, which is very frustrating. I request that this matter be rectified immediately today, or escalated to management for urgent resolution. This situation is unacceptable, and I expect prompt action. Kind regards, Tiisetso
0 replies
6 months ago
Unauthorised debit order
I’ve noticed a deduction of R229 from my account, and I’m seeking clarification as to why this occurred, particularly since I’m subscribed to the R99 monthly package. Could you kindly assist in resolving this discrepancy?
0 replies
8 months ago
Unresolved Accident Claim & Poor Service Experience
I sent the message below on 08/08/2025, but to date, I have not received any response or follow-up call. “Dear PVW, I am writing to formally raise a complaint regarding the handling of my accident claim involving one of your clients in June. Following the incident, your client provided his insurance details, and I contacted your office where I spoke to Mbali, who sent me the necessary forms to complete. Mbali informed me it was her final month with the company and assured me that she would cc a colleague to take over the case. I completed the forms and responded to both Mbali and Mogau Mokgakane. Despite this, I received no confirmation of receipt for weeks. I followed up multiple times via your call center, speaking to Zoey, Koketso, and eventually Mogau, after several attempts. Unfortunately, Mogau was rude and dismissive during the call. If your calls are recorded, I urge you to review that interaction. When I asked Mogau whether he had received my documents, he confirmed he had, but insisted that because he was only cc’d, it was not his responsibility to assist. I explained that if a colleague is no longer with the company and a case is cc’d to you, it is reasonable to expect you to take ownership. He disagreed and eventually told me, “We’ve received your documents and will call you back in two weeks.” That deadline was yesterday, and I have yet to receive any feedback. Today, I called again and spoke to Zoey, who informed me that my case has been closed without explanation. Meanwhile, my vehicle remains unrepaired, and your client, Mr. Sehodi, has confirmed that his vehicle was only assessed and he too has received no further communication. This lack of accountability, poor communication, and disregard for both parties involved is unacceptable. I am now considering escalating this matter to the Ombudsman, as I have received no resolution or meaningful engagement from your company. I request an urgent update on the status of my claim.” SAU000048278 CLM2506000084599 Tiisetso - 0842946117
3 replies
8 months ago
Unresolved Accident Claim & Poor Service Experience
I am writing to formally raise a complaint regarding the handling of my accident claim involving one of your clients in June. Following the incident, your client provided his insurance details, and I contacted your office where I spoke to Mbali, who sent me the necessary forms to complete. Mbali informed me it was her final month with the company and assured me that she would cc a colleague to take over the case. I completed the forms and responded to both Mbali and Mogau Mokgakane. Despite this, I received no confirmation of receipt for weeks. I followed up multiple times via your call center, speaking to Zoey, Koketso, and eventually Mogau, after several attempts. Unfortunately, Mogau was rude and dismissive during the call. If your calls are recorded, I urge you to review that interaction. When I asked Mogau whether he had received my documents, he confirmed he had, but insisted that because he was only cc’d, it was not his responsibility to assist. I explained that if a colleague is no longer with the company and a case is cc’d to you, it is reasonable to expect you to take ownership. He disagreed and eventually told me, “We’ve received your documents and will call you back in two weeks.” That deadline was yesterday, and I have yet to receive any feedback. Today, I called again and spoke to Zoey, who informed me that my case has been closed without explanation. Meanwhile, my vehicle remains unrepaired, and your client, Mr. Sehodi, has confirmed that his vehicle was only assessed and he too has received no further communication. This lack of accountability, poor communication, and disregard for both parties involved is unacceptable. I am now considering escalating this matter to the Ombudsman, as I have received no resolution or meaningful engagement from your company. I request an urgent update on the status of my claim!
0 replies
11 months ago
Not so user friendly App
I attempted to register a claim on your app yesterday, only to find that my vehicle, despite being debited for monthly premiums, is not listed as insured. This is now the third time I’ve encountered this issue. Each time I reach out to your consultants, I am asked to provide the same information repeatedly. My last interaction with your team was in November last year when I requested proof of insurance. At that time, I was also required to provide my vehicle details. I need this issue to be resolved promptly, as I would like to register a windscreen claim. My vehicle is currently unsafe to drive due to the damage, and I require urgent assistance. Please advise on the next steps to rectify this matter.
116 replies
12 months ago
Ndileka transformed this process into an effortless and seamless experience
Ndileka transformed this process into an effortless and seamless experience. Her explanations were crystal clear, and she ensured I understood every aspect of my cover with remarkable ease
59 replies
13 months ago
worst insurer ever!
I registered a stove claim back in January, and yet, to this day, it’s still not finalized. This delay is completely unacceptable. My mother is beyond frustrated and has had enough. She will now be escalating this matter to the Ombuds.
53 replies
14 months ago
Dot.sure taking advantage on pensioners!
I am following up on my mother’s claim. I find it hard to believe that comparing quotes with your suppliers, as advised during her last interaction with you, would take over a month. It has now been almost two weeks without any communication from your end. I am deeply concerned that you are taking advantage of a pensioner who cannot be on the phone all day to follow up on a simple stove claim, yet you demand your premiums monthly. I would appreciate a prompt response and resolution to this matter. Thank you. 0832127177/0836911343
53 replies
14 months ago
Frustrated first time claimer!
My mother registered a claim on 28/01/2025 and was advised to source her own supplier and a damage report, as your company does not provide these to clients. She found a local supplier who assessed the damaged item and provided a report a few days later. She informed your company that she had sent the report and would await feedback. She received a confirmation email stating that you had received the report and would revert. A few days later, she received a call from a lady who stated that she could not reach the supplier but would try again later. A week passed with no further communication, and she then received an email stating that you still could not reach the supplier. My mother has been consistently following up with your company. How is it her responsibility that you cannot validate her claim due to an unavailable supplier, especially when she has submitted all the required documents? Does this mean the claim will be put on hold while she remains without a stove? I am extremely frustrated! How can a reputable company such as yours lack reliable suppliers? Can this matter be resolved before we escalate it to the Ombudsman?
53 replies
Review Distribution
5 Star
1 (2.0833333333333335%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
47 (97.91666666666667%)