PV
Pierre van der Westhuizen Attorneys
Unclaimed Business
PV
Pierre van der Westhuizen Attorneys
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Pierre van der Westhuizen Attorneys
Pierre van der Westhuizen Attorneys has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Pierre van der Westhuizen Attorneys across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
TR
Tiisetso R
1 reviews | Active since Jan 2020
8 Aug 2025, 08:17
Unresolved Accident Claim & Poor Service Experience
I am writing to formally raise a complaint regarding the handling of my accident claim involving one of your clients in June. Following the incident, your client provided his insurance details, and I contacted your office where I spoke to Mbali, who sent me the necessary forms to complete. Mbali informed me it was her final month with the company and assured me that she would cc a colleague to take over the case. I completed the forms and responded to both Mbali and Mogau Mokgakane. Despite this, I received no confirmation of receipt for weeks. I followed up multiple times via your call center, speaking to Zoey, Koketso, and eventually Mogau, after several attempts. Unfortunately, Mogau was rude and dismissive during the call. If your calls are recorded, I urge you to review that interaction. When I asked Mogau whether he had received my documents, he confirmed he had, but insisted that because he was only cc’d, it was not his responsibility to assist. I explained that if a colleague is no longer with the company and a case is cc’d to you, it is reasonable to expect you to take ownership. He disagreed and eventually told me, “We’ve received your documents and will call you back in two weeks.” That deadline was yesterday, and I have yet to receive any feedback. Today, I called again and spoke to Zoey, who informed me that my case has been closed without explanation. Meanwhile, my vehicle remains unrepaired, and your client, Mr. Sehodi, has confirmed that his vehicle was only assessed and he too has received no further communication. This lack of accountability, poor communication, and disregard for both parties involved is unacceptable. I am now considering escalating this matter to the Ombudsman, as I have received no resolution or meaningful engagement from your company. I request an urgent update on the status of my claim!
Helpful (0)
|Replies (0)TR
Tiisetso R
1 reviews | Active since Jan 2020
8 Aug 2025, 08:17
Unresolved Accident Claim & Poor Service Experience
I am writing to formally raise a complaint regarding the handling of my accident claim involving one of your clients in June. Following the incident, your client provided his insurance details, and I contacted your office where I spoke to Mbali, who sent me the necessary forms to complete. Mbali informed me it was her final month with the company and assured me that she would cc a colleague to take over the case. I completed the forms and responded to both Mbali and Mogau Mokgakane. Despite this, I received no confirmation of receipt for weeks. I followed up multiple times via your call center, speaking to Zoey, Koketso, and eventually Mogau, after several attempts. Unfortunately, Mogau was rude and dismissive during the call. If your calls are recorded, I urge you to review that interaction. When I asked Mogau whether he had received my documents, he confirmed he had, but insisted that because he was only cc’d, it was not his responsibility to assist. I explained that if a colleague is no longer with the company and a case is cc’d to you, it is reasonable to expect you to take ownership. He disagreed and eventually told me, “We’ve received your documents and will call you back in two weeks.” That deadline was yesterday, and I have yet to receive any feedback. Today, I called again and spoke to Zoey, who informed me that my case has been closed without explanation. Meanwhile, my vehicle remains unrepaired, and your client, Mr. Sehodi, has confirmed that his vehicle was only assessed and he too has received no further communication. This lack of accountability, poor communication, and disregard for both parties involved is unacceptable. I am now considering escalating this matter to the Ombudsman, as I have received no resolution or meaningful engagement from your company. I request an urgent update on the status of my claim!
0
Replies (0)TS
Tarryn S
1 reviews | Active since Jan 2020
7 Feb 2025, 07:42
Unfair treatment
We were in an accident with a guy who was drinking and driving, we were escorted to the police station by a private traffic officer and while filing the accident the guy fled the scene and the police did nothing, we found the company he was working for because he was using a company vehicle, we filed the complaint and they said they would be assisting us and reaching out to the insurance and it is now 5 months later that Pierre van der Westhuizen Attorneys is now having a problem with the quotations we have sent through, they asked for three of which we did and now they are not willing to pay for any of them and only want to pay what they want to pay, this is unacceptable, why do you do insurance when you are not willing to pay, this will definitely be going to the ombudsman soon, you will pay out more then our quotes and that is a promise
Helpful (0)
|Replies (0)TS
Tarryn S
1 reviews | Active since Jan 2020
7 Feb 2025, 07:42
Unfair treatment
We were in an accident with a guy who was drinking and driving, we were escorted to the police station by a private traffic officer and while filing the accident the guy fled the scene and the police did nothing, we found the company he was working for because he was using a company vehicle, we filed the complaint and they said they would be assisting us and reaching out to the insurance and it is now 5 months later that Pierre van der Westhuizen Attorneys is now having a problem with the quotations we have sent through, they asked for three of which we did and now they are not willing to pay for any of them and only want to pay what they want to pay, this is unacceptable, why do you do insurance when you are not willing to pay, this will definitely be going to the ombudsman soon, you will pay out more then our quotes and that is a promise
0
Replies (0)NM
Nomathamsanqa M
1 reviews | Active since Jan 2020
3 Jan 2022, 13:47
Unprofessional legal procedures
I am have vehicle insurance with South African Underwriters and caused an accident that destroyed my neighbours boundary wall. SAU procedures for theird party claims does not allow members to be involved in the third party claims. My neighbour has submitted required form way back in October and todate the claim has not been processed. My neighbour keeps on making follow-up with Christiaan from SAU legal representatives and there is no response on the claim. I am currently in a situation were home owner association are imposing penalties to my neighbour for property neglect. I have written emails to SAU and they is no response.
Helpful (0)
|Replies (0)NM
Nomathamsanqa M
1 reviews | Active since Jan 2020
3 Jan 2022, 13:47
Unprofessional legal procedures
I am have vehicle insurance with South African Underwriters and caused an accident that destroyed my neighbours boundary wall. SAU procedures for theird party claims does not allow members to be involved in the third party claims. My neighbour has submitted required form way back in October and todate the claim has not been processed. My neighbour keeps on making follow-up with Christiaan from SAU legal representatives and there is no response on the claim. I am currently in a situation were home owner association are imposing penalties to my neighbour for property neglect. I have written emails to SAU and they is no response.
0
Replies (0)