Unfair treatment

We were in an accident with a guy who was drinking and driving, we were escorted to the police station by a private traffic officer and while filing the accident the guy fled the scene and the police did nothing, we found the company he was working for because he was using a company vehicle, we filed the complaint and they said they would be assisting us and reaching out to the insurance and it is now 5 months later that Pierre van der Westhuizen Attorneys is now having a problem with the quotations we have sent through, they asked for three of which we did and now they are not willing to pay for any of them and only want to pay what they want to pay, this is unacceptable, why do you do insurance when you are not willing to pay, this will definitely be going to the ombudsman soon, you will pay out more then our quotes and that is a promise