SA Underwriting Agencies (Pty) Ltd
Verified Business
SA Underwriting Agencies (Pty) Ltd
Verified Business
266 Reviews (last 12 months)
Responds in 15 hours 23 min
AI Review Summary
Based on recent customer reviews, SA Underwriting Agencies (Pty) Ltd delivers a strongly polarised customer experience. The business is consistently praised for its exceptional frontline agents who are named individually and celebrated for empathy, patience, and professionalism. However, significant concerns emerge around claims delays, settlement fairness, and communication breakdowns once claims move beyond the initial registration stage, particularly for complex or write-off cases.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name specific agents like Michelle Daniels, Gerad Jacobs, Princess Botswe, and Ncebakazi Mbula as empathetic, patient, and professional. These individuals generate strong loyalty and repeated praise.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#22Ranked In Home Insurance
15h 23mReply Time
15 NPSLikely
Replied to 98% of negative reviews
Reply time on negative reviews: 36 hours 22 min
TrustIndex
0
Ranking
#22
in Home Insurance
Avg Reply
15h 23m
NPS Score
15
Recommended: Likely
Replied to 98% of negative reviews
Reply time on negative reviews: 36 hours 22 min
Review Distribution
4.2|266 Reviews
May '25 - Apr '26
5(73.8%)
4(10.3%)
3(2.8%)
2(0%)
1(13.1%)
5(73.8%)
4(10.3%)
3(2.8%)
2(0%)
1(13.1%)
Recent reviews (266)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Samkelo N
1 reviews | Active since Jan 2020
5 Mar 2026, 19:34
Claim
I am extremely unhappy with how long my insurance claim has been taking. It has been over two weeks with no update, and this delay is causing me a lot of stress and inconvenience. I expect a clear response immediately. If there is no update soon, I will escalate this matter to the Ombudsman for Short-Term Insurance and consider legal action.
Helpful (0)
|Replies (0)SN
Samkelo N
1 reviews | Active since Jan 2020
5 Mar 2026, 19:34
Claim
I am extremely unhappy with how long my insurance claim has been taking. It has been over two weeks with no update, and this delay is causing me a lot of stress and inconvenience. I expect a clear response immediately. If there is no update soon, I will escalate this matter to the Ombudsman for Short-Term Insurance and consider legal action.
0
Replies (0)ZM
Zinhle M
1 reviews | Active since Jan 2020
4 Mar 2026, 05:44
******* insurance
This is the worst insurance ever, registered a claim on the 15th of Dec, early Jan got told car is a write off and still waiting for the car to be settled, it’s the 4th of March, there’s no communication of the status of your claim unless you call them, everyday it’s a different story. I regret taking this insurance I’ve been paying for a written off car for 3months now but I had full comprehensive cover paid my premiums deligently and this is the treatment that I got! ******* insurance, they have no care whatsoever for their clients and very inconsiderate.
Helpful (0)
|Replies (0)ZM
Zinhle M
1 reviews | Active since Jan 2020
4 Mar 2026, 05:44
******* insurance
This is the worst insurance ever, registered a claim on the 15th of Dec, early Jan got told car is a write off and still waiting for the car to be settled, it’s the 4th of March, there’s no communication of the status of your claim unless you call them, everyday it’s a different story. I regret taking this insurance I’ve been paying for a written off car for 3months now but I had full comprehensive cover paid my premiums deligently and this is the treatment that I got! ******* insurance, they have no care whatsoever for their clients and very inconsiderate.
0
Replies (0)IT
Itumeleng T
1 reviews | Active since Jan 2020
17 Feb 2026, 13:24
Good service
Excellent service from Ncebakazi Mbula Forever helpful, professional and efficient Ke a leboga
Helpful (0)
|Replies (0)IT
Itumeleng T
1 reviews | Active since Jan 2020
17 Feb 2026, 13:24
Good service
Excellent service from Ncebakazi Mbula Forever helpful, professional and efficient Ke a leboga
0
Replies (0)tN
tshifhiwa1 Netshidamboni
1 reviews | Active since Jan 2020
20 Jan 2026, 12:13
Accident claim
I am not satisfied with the level of service provided. I have had an open claim since August 2025, and to date there has been no meaningful progress or resolution. Furthermore, I have not received adequate updates, and my follow‑up emails have gone unanswered, with no confirmation of receipt. This ongoing delay is significantly affecting me, as I currently do not have access to my vehicle and am still required to continue paying for the car. I would appreciate an urgent update on the status of this claim, including a clear explanation for the delay and a definite timeline for resolution.
Helpful (0)
|Replies (0)tN
tshifhiwa1 Netshidamboni
1 reviews | Active since Jan 2020
20 Jan 2026, 12:13
Accident claim
I am not satisfied with the level of service provided. I have had an open claim since August 2025, and to date there has been no meaningful progress or resolution. Furthermore, I have not received adequate updates, and my follow‑up emails have gone unanswered, with no confirmation of receipt. This ongoing delay is significantly affecting me, as I currently do not have access to my vehicle and am still required to continue paying for the car. I would appreciate an urgent update on the status of this claim, including a clear explanation for the delay and a definite timeline for resolution.
0
Replies (0)IW
INA W
1 reviews | Active since Jan 2020
23 Dec 2025, 11:36
THANKS TO PFUNZO TSHIDADA
I INA WILLEMSE JUST WANT TO GIVE A GOOD REVIEW TO Pfunzo Tshidada FOR ASSISTING ME WITH MY INSURANCE ISSUES YESTERDAY, SHE CALLED ME REGULARLY TO UPDATE ME AND ASSISTED IN FINALISING MY ISSUE. THANKS TO PFUNZO TSHIDADA
Helpful (0)
|Replies (0)IW
INA W
1 reviews | Active since Jan 2020
23 Dec 2025, 11:36
THANKS TO PFUNZO TSHIDADA
I INA WILLEMSE JUST WANT TO GIVE A GOOD REVIEW TO Pfunzo Tshidada FOR ASSISTING ME WITH MY INSURANCE ISSUES YESTERDAY, SHE CALLED ME REGULARLY TO UPDATE ME AND ASSISTED IN FINALISING MY ISSUE. THANKS TO PFUNZO TSHIDADA
0
Replies (0)JN
Jerome N
1 reviews | Active since Jan 2020
5 Dec 2025, 13:06
Quick Claim Registration
I have had a good and prompt response on my first encounter with Ncebakazi. She assisted with getting my claim registered, and I am now waiting for the assessor to be appointed to take my claim forward. I'll share another experience when that stage comes to fruition.
Helpful (0)
|Replies (0)JN
Jerome N
1 reviews | Active since Jan 2020
5 Dec 2025, 13:06
Quick Claim Registration
I have had a good and prompt response on my first encounter with Ncebakazi. She assisted with getting my claim registered, and I am now waiting for the assessor to be appointed to take my claim forward. I'll share another experience when that stage comes to fruition.
0
Replies (0)wN
wamkelo N
1 reviews | Active since Jan 2020
25 Nov 2025, 17:36
Tyre claim
I've had a very pleasant experience with the whole claims process, Ncebakazi and the team were very professional and kept me informed through out the process, this from a happy customer. Well done guy.
Helpful (0)
|Replies (0)