Theft of personal belongings

Worst car wash ever! I would not recommend them to anyone!

Took my car for a wash inside and outside. My husband’s vape fell under the driver’s seat just before we got at the car wash- forgot to take it out before we booked the car for a wash.

After they were done with my car (which took literally 2 hours and they didn’t vacuum the mats because the vacuum cleaner didn’t work- already paid for everything!) the vape and a part of my stitch air freshener was missing. (We only realised when we got home)

Called the manager/receptionist (I don’t actually know who or what she is there)- firstly, she said that there’s disclaimers everywhere that they don’t take responsibility if clients leave valuable items in their cars, I explained that it was a vape and part of my air freshener, I mean honestly. She then said they will check on the cameras and get back to me. Called again after 3 and a half hours, just to find out that she hasn’t checked the cameras yet and will get back to me before the end of the day.

My husband and I arrive at the car wash to speak to the manager. His excuse is that they are unable to check the footage because there’s something wrong with the cameras and also said that his employees throw away vapes all the time and he can’t take responsibility for that. When asked about the top part of my air freshener, he explained that it might’ve broken off and they threw it away!

The audacity to even think that you can just “throw away” things in someone else’s car is absolutely absurd!! We were there the entire time, they could’ve just asked. So according to the manager the things were thrown away, but I personally think it was ****** from the car.

Do not recommend them at all!! Worst of the worst!!!