Sparkly Roses are stealing peoples funds

I bought the enchanted rose for my wife on the 30th January. The website advised that it will delivered before Valentines day. Its now the 23 February and yet it hasnt arrived. Everytime i query it, I receive an email saying that its on its way and will arrive soon. Then they offered me a 10% discount on my next order. I did not receive my first order and these people expect me to buy again. This is ridiculous.