Spec-Savers SA
2.3|2,197 reviews
MM
Malcolm M
1 reviews | Active since Member
27 May 2026, 08:03
No appropriate frame available
I want to lodge a complaint against you Tygervalley branch in Tygervalley Centre.
I done a eye test on 5 May 2026. Optometrist was Lance. Everything went well.
Thereafter I sat with the Dispenser, another Lance, who assisted me. Everything went well. When choosing a frame, the appropriate frame was not available in store. He told me they are waiting for new frames and will arrive in two weeks time. After the 2 weeks we're gone, I went to the branch to enquire regarding the frame and he told me there is a back order and might take another two weeks. This morning he called and told me Head office called him and was told they don't have stock in my size frame. I'm currently wearing the generic Hunters XL. This is what's on the frame : HXL 056 C10(there's a block in-between) 59 17-145.
This frame fits me very well as the other two he showed me 57's does not sit very well.
I chose the yellow sticker frame as I don't have to pay more for a frame as it part of the free frame(R1500) promotion.
I need my specs ASAP as I'm on the the road a lot and in office in front of a a laptop and phone. There must be another way to assist me regarding a bigger frame as the frames shown by the Dispenser.
My name is Malcolm
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Replies (2)MM
Malcolm M's updateReviewer Update
27 May 2026, 08:26Please call me on 082 410 8794
Email me on malcolmmoses14@gmail.com
Please note that I don't have an issue with the Dispenser nor the Optometrist as they are excellent in what they are doing. This is a complaint against the branch and Specsavers as a company for failing me as a client. I went through the whole process of eye testing, get a quote and then agreed to the quote, started the process with the Dispenser and later nform me there's not a frame for my size and liking. I'm very disappointed and hope for a speedy and positive outcome.
Email me on malcolmmoses14@gmail.com
Please note that I don't have an issue with the Dispenser nor the Optometrist as they are excellent in what they are doing. This is a complaint against the branch and Specsavers as a company for failing me as a client. I went through the whole process of eye testing, get a quote and then agreed to the quote, started the process with the Dispenser and later nform me there's not a frame for my size and liking. I'm very disappointed and hope for a speedy and positive outcome.
MM
Malcolm M's update27 May 2026, 08:26
Reviewer Update
Please call me on 082 410 8794
Email me on malcolmmoses14@gmail.com
Please note that I don't have an issue with the Dispenser nor the Optometrist as they are excellent in what they are doing. This is a complaint against the branch and Specsavers as a company for failing me as a client. I went through the whole process of eye testing, get a quote and then agreed to the quote, started the process with the Dispenser and later nform me there's not a frame for my size and liking. I'm very disappointed and hope for a speedy and positive outcome.
Email me on malcolmmoses14@gmail.com
Please note that I don't have an issue with the Dispenser nor the Optometrist as they are excellent in what they are doing. This is a complaint against the branch and Specsavers as a company for failing me as a client. I went through the whole process of eye testing, get a quote and then agreed to the quote, started the process with the Dispenser and later nform me there's not a frame for my size and liking. I'm very disappointed and hope for a speedy and positive outcome.
Spec-Savers SA's replyOfficial
28 May 2026, 10:08 Good day Malcolm,
Thank you for your detailed message and for bringing this to our attention. We confirm that your complaint has already been received via email and is currently being attended to by a Spec-Savers representative. We understand the urgency of your request, especially given your daily visual requirements, and we assure you that this matter is receiving the necessary attention. You will receive feedback as soon as an update is available.
Kind regards
The Spec-Savers Team
Thank you for your detailed message and for bringing this to our attention. We confirm that your complaint has already been received via email and is currently being attended to by a Spec-Savers representative. We understand the urgency of your request, especially given your daily visual requirements, and we assure you that this matter is receiving the necessary attention. You will receive feedback as soon as an update is available.
Kind regards
The Spec-Savers Team
Best regards,
Spec-Savers SA's reply28 May 2026, 10:08
Official
Good day Malcolm,
Thank you for your detailed message and for bringing this to our attention. We confirm that your complaint has already been received via email and is currently being attended to by a Spec-Savers representative. We understand the urgency of your request, especially given your daily visual requirements, and we assure you that this matter is receiving the necessary attention. You will receive feedback as soon as an update is available.
Kind regards
The Spec-Savers Team
Thank you for your detailed message and for bringing this to our attention. We confirm that your complaint has already been received via email and is currently being attended to by a Spec-Savers representative. We understand the urgency of your request, especially given your daily visual requirements, and we assure you that this matter is receiving the necessary attention. You will receive feedback as soon as an update is available.
Kind regards
The Spec-Savers Team
Best regards,