Bad business experience from Securikor Security Services

We have been conducting business with Securicor a Gauteng based business and have experience great unprofessionalism and unruly behaviour, bad business practice bordering on unscrupulous business conduct.

We first engaged the company in November 2022 to install a new telephony system for our company. Whilst we we given rental options or cash payment we considered the rental option. We then scrutinised the agreement and were aghast when we realised we would be up for hidden costs not favourable to our business.

Before approving the rental option we opted to pay cash for the infrastructure and related system. We also did not want to pursue an additional service agreement with Securicor.

Having taken this decision the company wants us to pay penalties and add-ons that was not in line with the agreement. We refused and paid the amount we settled on during the collaboration stage.

Since we refused additional services our telephony services were terminated without notice during the first onboarding month by Securicor. Securicor wants payment on submission of their invoice. The invoiced amount is a mere R1620,00 and in the process we lost business to the tune of R265 000,00. We raised this bad practice with Securicor and also requested the termination of the agreement.

We submitted to our previous provider a porting request and on 28 February 2023 this request was refused by Securicor. Whilst this was happening Securicor raised their invoice of R1620,00 and on submission of their invoice they terminated our services, refused the porting request and acted with impunity and disregard for our business and our losses associated.

We are warning potential consumers to watch the business practice of Securicor.

`in the meantime we are also elevating this practice to the relevant business authorities in South Africa as well as the consumer council