Missing Parts

Had my shocks replaced at Speedy Paarden Eiland, after I realised that my shocks is making a knocking sound. I took the vehicle for a second opinion where they told me that Speedy did not put my retainer plates back after new shocks was fitted (shocks is loose), <br> <br> I went back to speedy and demanded for them to replace what is mine. Now there's a new owner and he refuses to pay for new ones. So the new owner tells me to sort it out with the previous owner. I decided to contact speedy head office. they sent a one line email to Paarden Eiland. So they promised to replace the part since the email but then they purchased the wrong parts, note I have driven to speedy Paarden Eiland 3 times now<br> <br> Now that they found the right part they realise its too expensive and don't want to do it anymore The previous owner also refusing. I contacted Speedy head office and their Operations manager Gerhard Viljoen told me It is unfortunate that the previous owner has taken this stance. this is the worst service I have ever received. These plates cost more than R800 each. Speedy actually stole from me. I will be contacting the ombudsman soon.