11 day delay in getting my withdrawal paid into my account

I have been using phone bill deposits on spin 247 for months now & when I withdrawal it takes 1-4 days as stated. March 2024 - I made posits again, won money, did the withdrawal process & then was delayed, I was emailed & asked for my cellphone itemised billing for 2 months to verify the payments came off, I am now waiting 11 days & still no money has been deposited into my account! I am extremely frustrated!