Hi Sivuyile,
Thank you for reaching out and for raising your concerns with us. We’ve investigated the accounts you mentioned, and here is the outcome of each:
Telkom A dispute was logged recently under reference number XD23042025002 for the account ending in 4491. This matter was not resolved in your favour, as the account is still active and has not yet been prescribed.
Last payment date: 11 April 2023
Letsatsi Finance We were unable to locate a dispute logged for this account. To proceed, kindly log a dispute so that we can formally investigate it for you.
Mpowa Finance A dispute was logged under reference number XD23042025002. This matter was resolved in your favour, and the account is now reflected as closed on your profile.
With regard to the fraudulent payment you mentioned on the Telkom account, we are unfortunately unable to assist directly. However, we recommend escalating this matter to the appropriate authorities for further support:
- Credit Ombudsman: info@nfosa.co.za | 0861 662 837
- National Credit Regulator (NCR): complaints@ncr.org.za | 0860 627 627
- Banking Ombudsman: https://www.obssa.co.za/resolving-complaints/how-to-complain/
They will be able to assist you in raising a formal complaint against the credit provider.
We hope this clarifies the status of each account. Please don’t hesitate to reach out if you would like us to assist with logging a dispute on your behalf for the Letsatsi Finance account.
Kind regards,
The Splendi Team