No refund in 5 months

After 5 months, I still haven’t received my refund from Spree/Superbalist. My refund was processed on 11 June. I have called and called and called. And physically gave them my bank details. They have put me through to their finance team with each phone call, but still no refund. Every time I call in, I get told that my refund is now being processed and will be in my account within 48hours. I wait and still nothing. I would never recommend Spree/Superbalist to anyone! Very disappointed ?