Very disappointed in their customer service

The way the manager spoke with his workers and with a lady who came at the same time as us, we ate slow and was done eating already and they still didn't get their food, when their food came she asked where the other plate is and he said it's still coming or do you want me to cancel it with too much attitude, then when her food came the seafood was Raw and when she asked them to take it back as she was waiting an hour already he told her he's gonna charge her for the chips .disgusting behavior