Unprofessional service and not cared about customer care

I am highly disappointed and disgusted buy the lack of communicate this shop ....I waited outside for over an hour for an appointment I had arranges via WhatsApp... but no one came ... the sign on door said be back in 5 min....they say Manager came but that's a Lie... no manager come to the shop as I was waiting outside for over an hour.... staff member on duty had a emergency at home... had to go home... no one called me who had an appointment or WhatsApp me .. nothing... just dont give a dam....really very unprofessional.. I don't recommend this shop... at all.