Refund Pending bad service

Their have a horrible service they were suppose to be the 3rd party that refunds us seeing Clearance Warehouse was declared to be under business rescue according to their email communication. They have since called once to advise take over and refunds will be done banking details were shared with them but from 31 March I have been chasing for a refund instead they keep sending automated mail with the same wording but different dates. It's frustrating to keep hearing that the have pushed back on dates for a response. I just need my R8500 refund, which is concerning why in the first place was clearance Warehouse still accepting payments knowing very well they have app**** for business rescue.