TN
Theodorah N
Active since Sep 2013
15
Reviews
0
Industries
Reviews
15 reviews20 months ago
Disappointed to say the least
I logged a home move call which was done successfully over a week ago however our new home registered with deeds earlier than expected which obviously prompted us to move earlier so as one would imagine you can't stay without fiber so I proceed to re-log an earlier home move. I interact with Markan McLean who required proof of ownership, I confirm I only have an email from out transfer attorneys and that's all we have obviously the bond is new therefore there is no municipal bill or any invoice yet until the first month of settle bond which means there is no other proof I can provide....mean the fact that the email states our transfer and bond has registered with the deeds office should be sufficient enough, apparently not for Webafrica I just learnt only now that the proof was rejected such *******. Am only getting the feedback after interacting with Lauren Lee Z and Bakang M of which it's way past the 48hr feedback that was promised. On what grounds are they rejecting the only proof I have and am still paying for their horrible service and I will mostly be billed even more for the home move which I didn't even get benefit from. My husband works from home if his not traveling and this is a huge disadvantage and his already shopping for a new provider because this is just not on.
0 replies
23 months ago
Underwhelming Service
I was call for an upgrade and was told the upgrade comes with a router and it will be delivered in 5 days from RAM couriers however 2 weeks passed I still had not received my router, i further went into the branch which they advised I was given false information and there wasn't any router with the upgrade. So the kind consult in the branch raised a ticket for investigation but days after it was closed. Me assuming everything is sorted upgrade has been cancelled I walked into another branch to make my usual payment only to find out I have been billed for the new package which meant the instructions were not carried so I ask yet again why this hasn't been cancelled the rude branch lady from a Sandton store tells me I should sort out my stuff with the call centre team they don't get involved she rudely hands me over a number. So I proceed to make a call the consultant on the line confirms my existing ticket and re-opens it and advises that I will be called in 72hours, i completely forget about it until I get an automated call from a bot who advise i make payment before my services are blocked. Am still shocked that am being demanded a payment for something I clearly asked to be cancelled on the bases that I was falsely sold an upgrade with the incorrect information. So I make a call again and get through a consult who claimed I have never called their call centre and I don't have a ticket and there is no history of my instructions, she proceeds and advises the upgrade is cancelled and that I will return to my previous package as of the 01 Jul 2024, I further ask who's going to settle this outstanding amount she informs me that I need to call another number to log a reversal. So long and short of this story is Vodacom is the pits and doesn't value it's customers and their call centre teams I clearly not trained and allowed to decieve clients in order to make sales. I took one call for them to put me in this mess however for me to dispute anything I have to be sent pillar to post and call multiple divisions to get assistance. This is unacceptable and they need to review their systems to cater to the needs of their clients.
106 replies
28 months ago
Disappointing Service
Am disappointed in the service I received, I added Disney Plus through the DSTV app and made payment same day however whenever I try to stream the content am sent back to subscription page. I called DSTV contact centre then they promised to look into it and resolve however it's still not resolved over 48 hours the technical team is still meant to get back to me. I called Disney Plus directly and they confirmed that the issue needs to be resolved by DSTV, am frustrated and annoyed that payment has gone through but am left without entertainment.
129 replies
28 months ago
Frustrating and unnecessary processes
Am disheartened that I still haven't received a Pre-auth letter for both my son's dermatologist appointments, I have had to call in and was promised a call back and nothing until now, so I must be spending airtime to keep on following up, why don't they get back to clients as it is you spend so much time waiting for your call to be answered. I don't even understand what's the purpose of having to get a pre auth with every visit, what a frustrating process. One would think something like ongoing treatment would have an open ended auth letter bcz it's ongoing progress on the treatment of the condition. When you paying so much and never use the plan for anything, now that I need it to work for me I must call nonstop like I have nothing else to do with my time.
258 replies
32 months ago
Unsatisfactory Service
I am very disappointed with the way Alex Forbes has dealt with our family complaint. Their attempts to try confuse us as a family and act as though their attending to our case is very disheartening. Instead of focusing on providing us with feedback timeously and concluding, they instead decided to call one of the family members and insinuated that am trying to claim this benefit without the involvement of the rest of the family, little did the agent know that we all have maintained the same stance as family and are all on the same page. We are not a divided family, we speak with one voice and the fact that Alex Forbes is trying to bring about division amongst us it's a very low blow. The last meeting we had what was pending was a tax directive of the deceased However this is not something that takes months to get from SARS. In addition to this a statement still has not been shared with the family their lack of transparency is by far the most frustrating.
60 replies
33 months ago
Unresolved Estate, unsatisfactory service
Its been over 17 years yet Alexander Forbes still hasn't rounded up my late grandmother Estate. Firstly a statement hasn't been issued of the value of the estate, communication hasn't been clear and it seems like there is new developments everytime feedback is sought. It looks like there have been so many delay tactics around this matter, so much so that even my own mother recently passed away and she obviously never inherited her rightful share and Alex Forbes was made aware of her untimely death last year and still hasn't updated the family on what would happen to my mothers share of the estate. I have fears that their not following the set out interstate succession Act 81 as prescribe by our South Affican Law. So now we have 2 individuals deceased my late grandfather and my mother who's shares are suddenly not being brought to discussion. This process should take no more then 6 to 9 months to finalize but we have been at it for years as a family submitting all relevant documents however conclusion still hasn't been reached. Our recent conversation has been with a LN Maako as Estate Administrator of Alex Forbes.
60 replies
33 months ago
Refund Pending bad service
Their have a horrible service they were suppose to be the 3rd party that refunds us seeing Clearance Warehouse was declared to be under business rescue according to their email communication. They have since called once to advise take over and refunds will be done banking details were shared with them but from 31 March I have been chasing for a refund instead they keep sending automated mail with the same wording but different dates. It's frustrating to keep hearing that the have pushed back on dates for a response. I just need my R8500 refund, which is concerning why in the first place was clearance Warehouse still accepting payments knowing very well they have app**** for business rescue.
0 replies
33 months ago
****sters and bad service
Their services are extremely poor given that they have taken over the bankruptcy case for Clearance Warehouse....they are not opening and clearly communicating with clients concerning the process around refunds, instead they keep send out an automated mail which has the same message with no direction of stepping following. It's been over 4 months they keep sending me the same mail but only make changes to the dates on the letter they keep issuing. It is ******** that they keep covering Clearance Warehouse by reaching out to clients only to also mislead them and not given answers around refund.
0 replies
46 months ago
Frustrating Service
For a online school their so out of tune with the reality of life. I cancelled my services as my son wasn't copying with lack of interaction and was starting to get depressed as such I took it upon myself to cancel their services sent communication via email. Nobody acknowledged my email 2 weeks later one of the HODs calls me to ask why my son is skipping school, I forward her the communication I sent and she also doesn't acknowledge my mail. Fast forward to now am getting threats on outstanding school fees, when I cancelled their services months ago and put my child back in traditional school. They don't acknowledge any emails but their accounts division sends never ending statements and threats.
134 replies
57 months ago
Health and safety of tenants
It's an inconvenience that during the time we are forced to use a biometrics to access our apartments during a third wave in a hotspot region like Johannesburg, because someone is lazy or eirth trying to cut cost at the expense of tenant lives. You would think they conduct professional business unlike Mafadi but truth be told their the same company different names. Just when we thought it couldn't be worse after they organised a whole building project yet again inconveniencing clients for 2 months without even making us aware.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
3 (20%)
1 Star
11 (73.33333333333333%)