I attended a wedding there a few days ago

I attended a wedding there a few days ago. The staff got drinks orders mixed up or the drinks just never arrived. One of our party had to go and tell the staff to be quiet while the speeches were being made, one of the waiters told the bride that someone had told them to charge the drinks to the room when the person had already paid for the drinks. All in all, it was just an extremely unprofessional and disappointing experience. They definitely don't deserve their 4 star rating. They have a ramp that leads onto the lawn, which is very slippery. I noticed in previous years reviews on their website, that many people have complained about the ramp, amongst other issues, which have never been attended to.