Too quick to Repossess

I am extremely disappointed with the service I am receiving from my bank regarding my vehicle finance.

I have fallen behind on my payments due to financial difficulties, but I made an effort to contact the bank and ask for assistance. Instead of helping me with a payment arrangement or any form of relief, they refused to assist and are now threatening to repossess my vehicle.

I rely on this car for my daily responsibilities and I have made it clear that I am willing to pay and catch up on the arrears. All I am asking for is a fair chance to make an arrangement, but the bank is not willing to help at all.

This treatment is unfair and does not align with the spirit of the National Credit Act, which is meant to protect consumers and allow for reasonable solutions when facing financial hardship.

I am requesting urgent intervention and a proper review of my situation. I want to resolve this matter and keep my vehicle, not lose it while I am trying to make things right.

Lana Reeve from Legal department she's not willing to listen ,,now a collection company is sending me emails and I never spoke with them even once.

We have 2 policies which are pending with Standard Bank ,they are not resolved. That's another reason I was falling behind with my payments

Can someone from the bank please assist me urgently?