S1
Stanley 1913
Unclaimed Business
S1
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Stanley 1913
Stanley 1913 has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Stanley 1913 across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Cara S
1 reviews | Active since Jan 2020
21 Aug 2025, 11:50
Stanley lifetime warranty
I bought a stanley bottle 2 years ago. Had to get a replacement part this past month. No big deal, stanley has a lifetime warranty right? Wrong. Was told it is under warranty and a replacement would be sent to me, they asked for my details and that was that. My replacement is on its way. Only to he phoned by UPS today with an outstanding amount of R299, and if i do not pay in the next 3 days I would be fined R5000 + 10% VAT. For a bottle lid?! No cost was ever mentioned, as I would definitely not have continued with the warranty process. Why even advertise a lifetime warranty if I still have to pay for the part? Super disappointed, they lost a loyal stanley customer. The extra cost for lifetime warranty means nothing.
Helpful (0)
|Replies (0)CS
Cara S
1 reviews | Active since Jan 2020
21 Aug 2025, 11:50
Stanley lifetime warranty
I bought a stanley bottle 2 years ago. Had to get a replacement part this past month. No big deal, stanley has a lifetime warranty right? Wrong. Was told it is under warranty and a replacement would be sent to me, they asked for my details and that was that. My replacement is on its way. Only to he phoned by UPS today with an outstanding amount of R299, and if i do not pay in the next 3 days I would be fined R5000 + 10% VAT. For a bottle lid?! No cost was ever mentioned, as I would definitely not have continued with the warranty process. Why even advertise a lifetime warranty if I still have to pay for the part? Super disappointed, they lost a loyal stanley customer. The extra cost for lifetime warranty means nothing.
0
Replies (0)CF
Carin F
1 reviews | Active since Jan 2020
11 Apr 2023, 08:42
STANLEY FLASK MANUFACTURER - FAULTY PRODUCTS SOLD AND NO CUSTOMER SERVICE WHATSOEVER!
FAULTY PRODUCTS SOLD AND NO CUSTOMER SERVICE WHATSOEVER! We purchased 2x Stanley Classic Vacuum Flask's 1.9L (Black) on two different occasions via Takealot. The first still working perfectly, whereas the second has stopped working effectively. It appears to have 2 rust marks inside which is not supposed to even be possible as the flask is guaranteed by the producer Initial email sent to Stanley 1913 in November 2022 and follow up emails sent regularly as no number can be found to phone them (12/12/2022 ; 26/12/2022 ; 04/01/2023 ; 25/04/2023 ; 13/02/2023 ; 03/03/2023), and this has only succeeded in getting 2 responses, once less useful than the next. The first being on 01/12/2022 indicating that they were experiencing higher than normal inquiry volumes but that my inquiry had been received and response will happen as soon as possible. Also included a ticket number #282850 The second being on 21/03/2023 indicating that the ticket has been resolved. I of course immediately responded that this is not the case but no further response has been received. We have now even reached out to Takealot (Cleo) on 14/02/2023 - not expecting them to facilitate a return / refund, merely requesting direct contact details of the supplier hoping to receive a response in that manner. Response i received was that we can;t assist please reach out to the manufacturer (15/02/2023). I reverted reiterating our need on 16/02/2023 and following up 03/03/2023 bu no further response has been received from them either. We are truly disgusted by the lack of customer service and the fact that we now sit with a faulty flask which was extremely expensive and no use therefore.
Helpful (0)
|Replies (0)CF
Carin F
1 reviews | Active since Jan 2020
11 Apr 2023, 08:42
STANLEY FLASK MANUFACTURER - FAULTY PRODUCTS SOLD AND NO CUSTOMER SERVICE WHATSOEVER!
FAULTY PRODUCTS SOLD AND NO CUSTOMER SERVICE WHATSOEVER! We purchased 2x Stanley Classic Vacuum Flask's 1.9L (Black) on two different occasions via Takealot. The first still working perfectly, whereas the second has stopped working effectively. It appears to have 2 rust marks inside which is not supposed to even be possible as the flask is guaranteed by the producer Initial email sent to Stanley 1913 in November 2022 and follow up emails sent regularly as no number can be found to phone them (12/12/2022 ; 26/12/2022 ; 04/01/2023 ; 25/04/2023 ; 13/02/2023 ; 03/03/2023), and this has only succeeded in getting 2 responses, once less useful than the next. The first being on 01/12/2022 indicating that they were experiencing higher than normal inquiry volumes but that my inquiry had been received and response will happen as soon as possible. Also included a ticket number #282850 The second being on 21/03/2023 indicating that the ticket has been resolved. I of course immediately responded that this is not the case but no further response has been received. We have now even reached out to Takealot (Cleo) on 14/02/2023 - not expecting them to facilitate a return / refund, merely requesting direct contact details of the supplier hoping to receive a response in that manner. Response i received was that we can;t assist please reach out to the manufacturer (15/02/2023). I reverted reiterating our need on 16/02/2023 and following up 03/03/2023 bu no further response has been received from them either. We are truly disgusted by the lack of customer service and the fact that we now sit with a faulty flask which was extremely expensive and no use therefore.
0
Replies (0)