Stanley 1913
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Stanley 1913
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Jacobus V
1 reviews | Active since Jan 2020
26 Mar 2026, 06:18
Essential Lid Failure Not Covered by Warranty – Disappointing Stanley
I purchased a 1.9‑litre Stanley vacuum flask in June 2022. After roughly two years of normal use, the *****‑cap lid began to deteriorate. The plastic at the bottom of the lid discoloured and perished, resulting in small plastic flecks falling into the liquid. At the same time, the sealing O‑ring loosened, detached, and fell into the flask, causing heat to escape. I contacted Stanley 1913 to request a replacement ***** cap so that the flask could continue functioning as intended. I was informed by email that the issue is not covered under their warranty, which excludes “component parts” and “cosmetic defects”. This response is disappointing. The ***** cap and O‑ring are not cosmetic components; they are essential to the flask’s thermal performance. Without a functional lid and seal, the product no longer performs its primary purpose—at which point it is no more effective than an ordinary plastic bottle. I was not asking for a replacement flask, only a new ***** cap so that a premium product could remain usable. For a brand built on durability and longevity, this feels like a gap between marketing claims and customer support in practice.
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Jacobus V
1 reviews | Active since Jan 2020
26 Mar 2026, 06:18
Essential Lid Failure Not Covered by Warranty – Disappointing Stanley
I purchased a 1.9‑litre Stanley vacuum flask in June 2022. After roughly two years of normal use, the *****‑cap lid began to deteriorate. The plastic at the bottom of the lid discoloured and perished, resulting in small plastic flecks falling into the liquid. At the same time, the sealing O‑ring loosened, detached, and fell into the flask, causing heat to escape. I contacted Stanley 1913 to request a replacement ***** cap so that the flask could continue functioning as intended. I was informed by email that the issue is not covered under their warranty, which excludes “component parts” and “cosmetic defects”. This response is disappointing. The ***** cap and O‑ring are not cosmetic components; they are essential to the flask’s thermal performance. Without a functional lid and seal, the product no longer performs its primary purpose—at which point it is no more effective than an ordinary plastic bottle. I was not asking for a replacement flask, only a new ***** cap so that a premium product could remain usable. For a brand built on durability and longevity, this feels like a gap between marketing claims and customer support in practice.
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Cara S
1 reviews | Active since Jan 2020
21 Aug 2025, 11:50
Stanley lifetime warranty
I bought a stanley bottle 2 years ago. Had to get a replacement part this past month. No big deal, stanley has a lifetime warranty right? Wrong. Was told it is under warranty and a replacement would be sent to me, they asked for my details and that was that. My replacement is on its way. Only to he phoned by UPS today with an outstanding amount of R299, and if i do not pay in the next 3 days I would be fined R5000 + 10% VAT. For a bottle lid?! No cost was ever mentioned, as I would definitely not have continued with the warranty process. Why even advertise a lifetime warranty if I still have to pay for the part? Super disappointed, they lost a loyal stanley customer. The extra cost for lifetime warranty means nothing.
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Cara S
1 reviews | Active since Jan 2020
21 Aug 2025, 11:50
Stanley lifetime warranty
I bought a stanley bottle 2 years ago. Had to get a replacement part this past month. No big deal, stanley has a lifetime warranty right? Wrong. Was told it is under warranty and a replacement would be sent to me, they asked for my details and that was that. My replacement is on its way. Only to he phoned by UPS today with an outstanding amount of R299, and if i do not pay in the next 3 days I would be fined R5000 + 10% VAT. For a bottle lid?! No cost was ever mentioned, as I would definitely not have continued with the warranty process. Why even advertise a lifetime warranty if I still have to pay for the part? Super disappointed, they lost a loyal stanley customer. The extra cost for lifetime warranty means nothing.
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