JV
Jacobus V
Active since Feb 2022
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Jamie Dyers was most...
Jamie Dyers was most helpful and kept me up to date with the roadside assistance I required.
1 reply
2 months ago
Essential Lid Failure Not Covered by Warranty – Disappointing Stanley
I purchased a 1.9‑litre Stanley vacuum flask in June 2022. After roughly two years of normal use, the *****‑cap lid began to deteriorate. The plastic at the bottom of the lid discoloured and perished, resulting in small plastic flecks falling into the liquid. At the same time, the sealing O‑ring loosened, detached, and fell into the flask, causing heat to escape. I contacted Stanley 1913 to request a replacement ***** cap so that the flask could continue functioning as intended. I was informed by email that the issue is not covered under their warranty, which excludes “component parts” and “cosmetic defects”. This response is disappointing. The ***** cap and O‑ring are not cosmetic components; they are essential to the flask’s thermal performance. Without a functional lid and seal, the product no longer performs its primary purpose—at which point it is no more effective than an ordinary plastic bottle. I was not asking for a replacement flask, only a new ***** cap so that a premium product could remain usable. For a brand built on durability and longevity, this feels like a gap between marketing claims and customer support in practice.
0 replies
11 months ago
Phathutshedzo Mariba assisted me promptly in testing my Cartrack device
Phathutshedzo Mariba assisted me promptly in testing my Cartrack device. It was an easy process and made pleasant by her.
1 reply
14 months ago
Voucher were are you? Telkom?
I upgraded my Telkom mobile contract on 2 April. The salesperson convinced me to take up an offer where I should have received a R1 000 voucher. He reckoned within 2-3 hours. I should have received it via email. Well, today is 14 April and no voucher yet. I went back to the store only to be told that it is head office that sends out the vouchers. I hope it is not a case of the fish rotting from its head.
0 replies
18 months ago
Does DSTV care?
A person in Soweto, probably with the help of someone working at DSTV, helped him or herself to a full DSTV package, 24 month price lock, decoder and installation on my account. I noticed the higher monthly deduction and notified DSTV. It took a while but in August they completed their investigation and paid me back the money that was deducted from my account. Now in December my smartcard disappeared from my account. There are two other smart cards on my account. The debit order went through and DSTV got their money but I do not have any service so far this month. Numerous phone calls and emails later, I have no customer satisfaction. Always the promise that it will be escalated but never action or result. I have a sneaky suspicion that someone at DSTV is not happy with me catching them out and is now sabotaging my account.
3 replies
52 months ago
Vodacom FTTH - Stay away
If I could give Vodacom FTTH zero stars I would. Unfortunately, the system requires me to give them at least one star. I was geared to move to Vodacom FTTH on 1 February 2022 after previously being with MWEB Fibre. By 9 February I had had no activation on the line and virtually no assistance from Vodacom. I tried to cancel the service (get the ONT released) because of non-performance by Vodacom, yet by 25 February I received a bill from Vodacom FTTH for the installation of an ONT. If I paid for the ONT installation I would be released from Vodacom FTTH. However, the ONT was not installed as Vodacom claims, it was already installed in January 2021 when I became a client of MWEB. Stay away from Vodacom FTTH. I am still kept as a hostage with no end in sight.
3 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)