Stansure insurance. Not there when you need them

Stansure insurance is very bad.. I have registered a claim for my mag wheels on my car (They are specified on the insurance). It took them a month to get back to me.. Aftet i have mailed them a couple of times.. I called there call centre to cancell and 1 month later they still debited my account.. When i asked them to refund me they only refunded me 1 premium saying there was no record of me cancelling the insurance.. They are kwick to take money but when it comes to claiming o thats a story.. I had the insurance for 2 years with them and this was the first time I had a claim.. Think twice before yaking out insurance woth them.