Starbucks Muizenberg: Worst Customer Service Ever – Feels Discriminatory

My family and I visited the Starbucks branch at Muizenberg Beach on 5th February, and the experience was extremely disappointing.

Upon entering, there was only one staff member mopping the floor. A family member who had never been to Starbucks before tried asking for a drink recommendation, saying “hello” multiple times, but was completely ignored. Instead, the staff member continued mopping and then spoke to a male customer in their own language, completely ignoring us.

We also wanted to use the restroom before ordering, but the second staff member there refused to respond when we asked, only gesturing vaguely to a sign after multiple attempts.

The service was appalling. It felt as though staff only acknowledged certain customers based on skin color, ignoring us entirely while welcoming others. Because of this, we left without ordering six drinks and instead went to the restaurant next door, Kauai, where we received proper service.

This branch needs serious attention in customer service and inclusivity.