Disgraceful Service and Zero Accountability After Full Upfront Payment

I am extremely disappointed in the service I received from Stargas. On 27 May 2025, I paid them the full quoted amount of R23 800 for a Totai 16L gas geyser and complete installation. We chose them even though they were the most expensive quote we got, because we trusted the Stargas name. Big mistake.

Their quote clearly states the full installation is included - from gas to plumbing. Yet when their team came to install on 2 June, they couldn’t switch the geyser on due to a “missing pressure valve.” No one followed up. I had to chase them multiple times throughout that week just to be told I now had to pay extra for a part that should’ve been included from the beginning.

Eventually, after escalating to their manager Daniel, they sent a quote four days later for an extra R3 000. I was shocked. Had I not paid upfront, I’m confident this would’ve been resolved quickly. Instead, because they already had my money, I was pushed aside. After complaining, they dropped the quote to R1 800 - which I paid simply to get it over with.

The geyser was finally switched on ten days later on 12 June. A job that should’ve been completed on 2 June dragged on because of their poor planning and lack of communication.

But it gets worse. To this day (28 June), I still haven’t received my gas compliance certificate. I followed up on 13 June, then again on 23 June (at which point they suddenly needed info they’d never asked for before), then again on 26 and 27 June - still nothing.

It has been a full month since the initial installation, and the job is still not finalised. I had to pay more than what was quoted, and I’m still chasing them. To make matters worse, there’s no complaints department listed anywhere on their website - no accountability, no customer care, no urgency.

I would not recommend Stargas to anyone. I expected professionalism and integrity from a well-known brand, and instead I was met with delay tactics, broken promises, and extra charges after full payment. Shocking.