SE
Stargas Energies
Claimed Business
SE
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Stargas Energies
Stargas Energies has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Stargas Energies across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Masentle M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:59
Poor Service
Ordered gas on Friday, received message on Saturday that my order had been processed and proceeding to logistics. Enquired what time will the delivery be made exactly there was no communication. Apparently they don’t work on Sunday but they don’t specify that delivery will only be made during week days. Come Monday after sending a message that I won’t be available during the day. Still no reponse from them until I called the office only to find out my order is on the way, even though I asked them to bring it at a different time as am at work and there is no one to collect my order. I was told I’d get charged for changing the delivery date. So had to leave work, driver threatened to leave if am not at my place in 15min. Drove like a maniac just to get gas cylinder. Honestly as a first time customer I will not bother ordering from them next time. Poor service, this was not worth the trouble. Order at your own risk ✌️
Helpful (0)
|Replies (0)MM
Masentle M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:59
Poor Service
Ordered gas on Friday, received message on Saturday that my order had been processed and proceeding to logistics. Enquired what time will the delivery be made exactly there was no communication. Apparently they don’t work on Sunday but they don’t specify that delivery will only be made during week days. Come Monday after sending a message that I won’t be available during the day. Still no reponse from them until I called the office only to find out my order is on the way, even though I asked them to bring it at a different time as am at work and there is no one to collect my order. I was told I’d get charged for changing the delivery date. So had to leave work, driver threatened to leave if am not at my place in 15min. Drove like a maniac just to get gas cylinder. Honestly as a first time customer I will not bother ordering from them next time. Poor service, this was not worth the trouble. Order at your own risk ✌️
0
Replies (0)JS
Jacques S
1 reviews | Active since Jan 2020
27 Jan 2026, 04:22
Stargas very poor service
Stargas is the only agent for Kwikot gas geyser After waiting for 2 days to come and have a look.They came and fix a flow meter but not the problem Then they gave me a lone unit after another 2 days Then after 11 days they send me a new price The price to fix a geyser is over R6000 in total. This is ridiculous If it is Kwikot or Stargas the bottom line me as a customer are getting nailed
Helpful (0)
|Replies (0)JS
Jacques S
1 reviews | Active since Jan 2020
27 Jan 2026, 04:22
Stargas very poor service
Stargas is the only agent for Kwikot gas geyser After waiting for 2 days to come and have a look.They came and fix a flow meter but not the problem Then they gave me a lone unit after another 2 days Then after 11 days they send me a new price The price to fix a geyser is over R6000 in total. This is ridiculous If it is Kwikot or Stargas the bottom line me as a customer are getting nailed
0
Replies (0)MK
Mandy K
1 reviews | Active since Jan 2020
7 Jan 2026, 13:58
Excellent Installation Service!
Exceptional Service & World‑Class Installation I recently had an in‑cupboard gas installation done by Stargas, and I am honestly blown away by the level of service, professionalism, and quality I received. From the very beginning, booking with Charne was an absolute pleasure. She was friendly, accommodating, and made it so easy to schedule my installation exactly when I needed it. It’s rare these days to get such warm and efficient customer service right from the first interaction. On installation day, the on‑site team (Henry) exceeded every expectation. They arrived on time, introduced themselves, and took the time to explain the entire process to me — including where ventilation holes needed to be drilled and why. They made sure I understood every step before proceeding. Once the installation was complete, they didn’t just pack up and leave — they took me through every detail of the new setup, including: How the gas leak detector works How to safely operate the cut‑over valve when swapping bottles A full demonstration to confirm that I could switch the hob on and operate the system confidently The entire experience was seamless, professional, and incredibly reassuring. Their workmanship is neat, precise, and clearly done with pride. Stargas, thank you for your stellar service. Your team goes above and beyond, and it truly shows. I am extremely impressed and grateful for such a phenomenal experience. Keep up the excellent work — you’ve gained a loyal customer! Mandy de Kock
Helpful (0)
|Replies (0)MK
Mandy K
1 reviews | Active since Jan 2020
7 Jan 2026, 13:58
Excellent Installation Service!
Exceptional Service & World‑Class Installation I recently had an in‑cupboard gas installation done by Stargas, and I am honestly blown away by the level of service, professionalism, and quality I received. From the very beginning, booking with Charne was an absolute pleasure. She was friendly, accommodating, and made it so easy to schedule my installation exactly when I needed it. It’s rare these days to get such warm and efficient customer service right from the first interaction. On installation day, the on‑site team (Henry) exceeded every expectation. They arrived on time, introduced themselves, and took the time to explain the entire process to me — including where ventilation holes needed to be drilled and why. They made sure I understood every step before proceeding. Once the installation was complete, they didn’t just pack up and leave — they took me through every detail of the new setup, including: How the gas leak detector works How to safely operate the cut‑over valve when swapping bottles A full demonstration to confirm that I could switch the hob on and operate the system confidently The entire experience was seamless, professional, and incredibly reassuring. Their workmanship is neat, precise, and clearly done with pride. Stargas, thank you for your stellar service. Your team goes above and beyond, and it truly shows. I am extremely impressed and grateful for such a phenomenal experience. Keep up the excellent work — you’ve gained a loyal customer! Mandy de Kock
0
Replies (0)GB
Gina B
1 reviews | Active since Jan 2020
3 Oct 2025, 10:12
USELESS GAS aka STARGAS
Absolute useless service.!!!!! Bought products online. After waiting 4 days, my order still reflecting in progress. Called to query why the delay as the local branch sent a WhatsApp to confirm stock. Employees are rude and arrogant. Asked for matter to be escalated to management. Found the particular manager not equipped to deal with the matter. Once you ask for the order to be cancelled and refunded you are given the MARKETING DEPARTMENTS contact number to send them your bank details on WhatsApp.... What the HELL.... have you ever even heard of POPIA ??? I have been a longstanding customer of Stargas.. NOW I WILL NEVER EVER EVER in my life buy from you again
Helpful (0)
|Replies (0)GB
Gina B
1 reviews | Active since Jan 2020
3 Oct 2025, 10:12
USELESS GAS aka STARGAS
Absolute useless service.!!!!! Bought products online. After waiting 4 days, my order still reflecting in progress. Called to query why the delay as the local branch sent a WhatsApp to confirm stock. Employees are rude and arrogant. Asked for matter to be escalated to management. Found the particular manager not equipped to deal with the matter. Once you ask for the order to be cancelled and refunded you are given the MARKETING DEPARTMENTS contact number to send them your bank details on WhatsApp.... What the HELL.... have you ever even heard of POPIA ??? I have been a longstanding customer of Stargas.. NOW I WILL NEVER EVER EVER in my life buy from you again
0
Replies (0)MM
Monika M
1 reviews | Active since Jan 2020
28 Jun 2025, 08:59
Disgraceful Service and Zero Accountability After Full Upfront Payment
I am extremely disappointed in the service I received from Stargas. On 27 May 2025, I paid them the full quoted amount of R23 800 for a Totai 16L gas geyser and complete installation. We chose them even though they were the most expensive quote we got, because we trusted the Stargas name. Big mistake. Their quote clearly states the full installation is included - from gas to plumbing. Yet when their team came to install on 2 June, they couldn’t switch the geyser on due to a “missing pressure valve.” No one followed up. I had to chase them multiple times throughout that week just to be told I now had to pay extra for a part that should’ve been included from the beginning. Eventually, after escalating to their manager Daniel, they sent a quote four days later for an extra R3 000. I was shocked. Had I not paid upfront, I’m confident this would’ve been resolved quickly. Instead, because they already had my money, I was pushed aside. After complaining, they dropped the quote to R1 800 - which I paid simply to get it over with. The geyser was finally switched on ten days later on 12 June. A job that should’ve been completed on 2 June dragged on because of their poor planning and lack of communication. But it gets worse. To this day (28 June), I still haven’t received my gas compliance certificate. I followed up on 13 June, then again on 23 June (at which point they suddenly needed info they’d never asked for before), then again on 26 and 27 June - still nothing. It has been a full month since the initial installation, and the job is still not finalised. I had to pay more than what was quoted, and I’m still chasing them. To make matters worse, there’s no complaints department listed anywhere on their website - no accountability, no customer care, no urgency. I would not recommend Stargas to anyone. I expected professionalism and integrity from a well-known brand, and instead I was met with delay tactics, broken promises, and extra charges after full payment. Shocking.
Helpful (0)
|Replies (0)MM
Monika M
1 reviews | Active since Jan 2020
28 Jun 2025, 08:59
Disgraceful Service and Zero Accountability After Full Upfront Payment
I am extremely disappointed in the service I received from Stargas. On 27 May 2025, I paid them the full quoted amount of R23 800 for a Totai 16L gas geyser and complete installation. We chose them even though they were the most expensive quote we got, because we trusted the Stargas name. Big mistake. Their quote clearly states the full installation is included - from gas to plumbing. Yet when their team came to install on 2 June, they couldn’t switch the geyser on due to a “missing pressure valve.” No one followed up. I had to chase them multiple times throughout that week just to be told I now had to pay extra for a part that should’ve been included from the beginning. Eventually, after escalating to their manager Daniel, they sent a quote four days later for an extra R3 000. I was shocked. Had I not paid upfront, I’m confident this would’ve been resolved quickly. Instead, because they already had my money, I was pushed aside. After complaining, they dropped the quote to R1 800 - which I paid simply to get it over with. The geyser was finally switched on ten days later on 12 June. A job that should’ve been completed on 2 June dragged on because of their poor planning and lack of communication. But it gets worse. To this day (28 June), I still haven’t received my gas compliance certificate. I followed up on 13 June, then again on 23 June (at which point they suddenly needed info they’d never asked for before), then again on 26 and 27 June - still nothing. It has been a full month since the initial installation, and the job is still not finalised. I had to pay more than what was quoted, and I’m still chasing them. To make matters worse, there’s no complaints department listed anywhere on their website - no accountability, no customer care, no urgency. I would not recommend Stargas to anyone. I expected professionalism and integrity from a well-known brand, and instead I was met with delay tactics, broken promises, and extra charges after full payment. Shocking.
0
Replies (0)NN
Nomfundo N
1 reviews | Active since Jan 2020
6 May 2025, 10:16
Pathetic Service by stargas and lack of customer care
I purchase a gas cylinder from Star Gas. When I changed to the cylinder they delivered, I found that it is leaking. I called in as early as 8 am on Monday, they promised to come out and replace the cylinder. To my surprise, no one did, and no one bothered to call me until I called again today (5 May 2025) at 11:50. They still told me lies that management will call me. Their concern is about protecting their reputation, yet they are not worried about the hazardous nature of a gas leak in my house. What a Pathetic service
Helpful (0)
|Replies (0)NN
Nomfundo N
1 reviews | Active since Jan 2020
6 May 2025, 10:16
Pathetic Service by stargas and lack of customer care
I purchase a gas cylinder from Star Gas. When I changed to the cylinder they delivered, I found that it is leaking. I called in as early as 8 am on Monday, they promised to come out and replace the cylinder. To my surprise, no one did, and no one bothered to call me until I called again today (5 May 2025) at 11:50. They still told me lies that management will call me. Their concern is about protecting their reputation, yet they are not worried about the hazardous nature of a gas leak in my house. What a Pathetic service
0
Replies (0)ZB
Zakhele B
1 reviews | Active since Jan 2020
7 Apr 2025, 11:23
Poor customer service
Here’s a more professionally articulated version of your complaint while keeping the emotional weight and key points intact: ⸻ Customer Feedback – Service Experience I had a disappointing experience with your service. While I understand that managing traffic can be challenging during busy times, it’s still important to attend to customers in the order they arrive — and to do so respectfully. I felt dismissed and spoken to in a condescending manner, which was frustrating, especially since I was there early and simply seeking assistance. When I asked for an estimate, I wasn’t given one — and instead, I was brushed aside while others were attended to. That felt unfair and frankly, a bit rude. Like any customer, I value my time, and I expected at least some level of assurance or communication around when I might be assisted. Even a rough estimate would have helped me make an informed decision about whether to wait or return later. Given your experience in the business, I would expect that even an educated guess would be more helpful than silence or dismissal. There is a real need for improvement in how customer service is handled. Based on this experience, I won’t be returning.
Helpful (0)
|Replies (0)ZB
Zakhele B
1 reviews | Active since Jan 2020
7 Apr 2025, 11:23
Poor customer service
Here’s a more professionally articulated version of your complaint while keeping the emotional weight and key points intact: ⸻ Customer Feedback – Service Experience I had a disappointing experience with your service. While I understand that managing traffic can be challenging during busy times, it’s still important to attend to customers in the order they arrive — and to do so respectfully. I felt dismissed and spoken to in a condescending manner, which was frustrating, especially since I was there early and simply seeking assistance. When I asked for an estimate, I wasn’t given one — and instead, I was brushed aside while others were attended to. That felt unfair and frankly, a bit rude. Like any customer, I value my time, and I expected at least some level of assurance or communication around when I might be assisted. Even a rough estimate would have helped me make an informed decision about whether to wait or return later. Given your experience in the business, I would expect that even an educated guess would be more helpful than silence or dismissal. There is a real need for improvement in how customer service is handled. Based on this experience, I won’t be returning.
0
Replies (0)FW
Frank W
1 reviews | Active since Jan 2020
15 Jan 2025, 12:46
Tracpipe advert.
Ordered 20 meters Tracpipe (special gas pipe) online from them. Got the run around for days as the advertised price was "incorrect". Then suddenly out of stock. Eventually refunded. Advertised price should be the price you pay. ****mm
Helpful (0)
|Replies (0)FW
Frank W
1 reviews | Active since Jan 2020
15 Jan 2025, 12:46
Tracpipe advert.
Ordered 20 meters Tracpipe (special gas pipe) online from them. Got the run around for days as the advertised price was "incorrect". Then suddenly out of stock. Eventually refunded. Advertised price should be the price you pay. ****mm
0
Replies (0)