ZB
Zakhele B
Active since Oct 2015
2
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Reviews
2 reviews12 months ago
Poor customer service
Here’s a more professionally articulated version of your complaint while keeping the emotional weight and key points intact: ⸻ Customer Feedback – Service Experience I had a disappointing experience with your service. While I understand that managing traffic can be challenging during busy times, it’s still important to attend to customers in the order they arrive — and to do so respectfully. I felt dismissed and spoken to in a condescending manner, which was frustrating, especially since I was there early and simply seeking assistance. When I asked for an estimate, I wasn’t given one — and instead, I was brushed aside while others were attended to. That felt unfair and frankly, a bit rude. Like any customer, I value my time, and I expected at least some level of assurance or communication around when I might be assisted. Even a rough estimate would have helped me make an informed decision about whether to wait or return later. Given your experience in the business, I would expect that even an educated guess would be more helpful than silence or dismissal. There is a real need for improvement in how customer service is handled. Based on this experience, I won’t be returning.
0 replies
128 months ago
Standard Bank does not deliver on services
I recently bought airtime using the standard bank app and money was deducted from my account but I never received the airtime. This happened twice. I raised it up with and standard bank and I was suppose to receive feedback by the 8th of October 2015. It has been a week now and still no response.
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2 Star
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1 Star
1 (50%)