Disgraceful!!!

Ordered seeds from the company, had to do immediate payment on the spot to release stock. It turned out that due to a sys error they overcharge me. Now that I am requesting a refund I get told that the person dealing with refunds is on sick leave, then get told again that they only do refunds once a week. How sick!!!!!! I had to do instant payment now they are sitting on my money. Disgraceful!