24th February - Nightmare move

I received the worst service from Mark Bennet and Staroar Logistics. First of all they were late, myself and Mark agreed that they will start loading at 8 in the morning, they pitched up at 4 in the afternoon, with no idea where to offload. I had a cleaning company there and because of Staroar not pitching they had to move the furniture to clean the house. Mark quoted me for a 3t closed truck and they come there with a 1.5t truck, which resulted in me having to pay more than the original quoted price. I use plastic crates to move my stuff, one of the crew walked on top of the crates breaking the lids and damaging the contents. The driver, Charles was laying on my couch ,feet up and watching videos on his cellphone while the other two men was loading the truck. They used the bathroom and urinated on the floor, I had a cleaning company come in that morning and everything was spotless. It seemed like he tried to urinate all over the toilet seat as well. I have a suede lounge suite they dragged it across the concrete on the material, damaging it. My wooden furniture was trampled on and damaged. Some of the crates fell from the truck when they offloaded, resulting in a lot of breakages. The driver demanded I pay him for their services before they leave, when I told him that I had paid Mark Bennet he said we'll he is not going to get paid by Mark and I must come to an atm with him to withdraw money. I told him there was no way I'm going to go to the atm with him. He then tried to take my phone to e-wallet the money to himself. They sat in my lounge, not moving before I paid them. I asked him to give me his bank details then, and he said his work permit had expired and the bank froze all his accounts. I have send Mark an email to give him the opportunity to explain what happened. Still, to this day, he has not responded to my email, and he is not picking up his phone. Why are these companies still allowed to do business. Surely there must be something that can be done to close these Companies doors.