Not so efficient system

I want to log in to my account on the Stats SA website yet when I try to reset password they have only one option for that to send password into cell number (Which I lost that number 3 years ago) and I cant apply for the vacancies which expire tomorrow.I sent an email to the National HR office but no reply.When you try to register again,It says Id number in use. I just wonder how many people have this problem and cant access these opportunities because of the lost simcard.Even better if there was an option to reset through email.