Status Stones
4.6|12 reviews
JS
Jan-Marco Schermers
1 reviews | Active since Member
16 Dec 2021, 09:37
Half Job Done
We recently renovated our kitchen and decided to use Status Stones to do the countertops. We did it from a distance away as we weren't staying anywhere nearby. After about 2 weeks we went to go and look and at first sight the countertops looked like they were done really well.
After closer inspection we realized that the one countertop wasn't being upheld by anything except a piece of wood they found in the garden. They didn't do any reinforcements except a piece of wood. We were not told that this is what they had done, our builder warned us that he found the piece of wood and that we should be careful. After contacting Status Stones, they confirmed that if we move the wood, our very expensive countertop will collapse.
They then confirmed that they don't do any reinforcements with cleats and that it is not part of their specifications. I can't understand how a company that installs countertops can't do reinforcements of their work. I would not recommend using them at all as they can't complete their job.
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Replies (53)Status Stones's replyOfficial
16 Dec 2021, 10:14 Hi Jan We apologise for the unfortunate experience that you had with us. We should not have made a makeshift plan to accommodate the fact that the cleats were not on site and ready for us to complete our installation. We truly tried to sort out the problem by sending a trusted cupboard expert out to you but could only organise his services for coming Monday as it is a busy time of the year. We realise that it might have been too late and truly thought that this problem was sorted once we received the following message from your wife: “Hi Nicolet, I've spoken to Jan, and we've decided we will actually have my dad assist us to put the cleats in. We unfortunately can't wait until Monday, I appreciate you trying to assist, but we will have to sort it out by the weekend”. We endeavour to always improve the service, product and workmanship we offer and can only trust henceforth that you will find it in your heart to forgive this unfortunate situation. May you have a peaceful and blessed festive season. Status Stones
Best regards,
Status Stones's reply16 Dec 2021, 10:14
Official
Hi Jan We apologise for the unfortunate experience that you had with us. We should not have made a makeshift plan to accommodate the fact that the cleats were not on site and ready for us to complete our installation. We truly tried to sort out the problem by sending a trusted cupboard expert out to you but could only organise his services for coming Monday as it is a busy time of the year. We realise that it might have been too late and truly thought that this problem was sorted once we received the following message from your wife: “Hi Nicolet, I've spoken to Jan, and we've decided we will actually have my dad assist us to put the cleats in. We unfortunately can't wait until Monday, I appreciate you trying to assist, but we will have to sort it out by the weekend”. We endeavour to always improve the service, product and workmanship we offer and can only trust henceforth that you will find it in your heart to forgive this unfortunate situation. May you have a peaceful and blessed festive season. Status Stones
Best regards,