I was racially profiled!

Kindly note that I have paid for 2 vouchers for a spa and meal treatment at Sugar Hotel Cape Town Greenpoint today. I called them at 8:30 am to make reservations as the website didn't allow that option.

At 5:30 pm I managed to get through to them and asked to be directed to the Spa as they are apparently in different divisions. The lady by the name Lelo answered and asked me what promotion I bought, I informed her that it was for three people and she seemed to have an attitude that I will not be paying cash. She went as far as pretending as if she was going to confirm any openings for tomorrow and came back after a minute saying that the next opening will be next month in August.

With that in mind, I then asked a white female friend of mine to call as I was skeptical as I was really believing that I am being racially classed, ironically by someone who is the same color of my skin. My friend called and she was given 1 and or 2 pm tomorrow 30/06/23. With so much rage I took over the call and wanted to confirm when this opening came about as I just called and was informed that the next one will be in August. The lady then gave me a so much attitude and spoke in isiXhosa as soon as she realized that It was me that was on the line as she spoke to me less than `5 minutes ago and dropped my call without any remorse or afterthought to call me back.

Not only am I utterly disgusted by this sequence of events, but I am also disappointed that with the bad reviews that the hotel has there are still people within the organization who can still afford to align with the poor ratings that the Hotel has received both on Google and on Social Media.

I in all honesty was looking forward to this outing however am really doubtful due to the gross service that I have received thus far.