TM
Trevor M
Active since Nov 2021
6
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0
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Reviews
6 reviews23 months ago
I need my funds to be paid to my correct bank account
<div>I cant believe how my funds are being paid to my dormant bank account when I have submitted my updated account 5 times in person at the Labour Center and well as via email. You know how appalled and disgusted I am with the service, or rather lack thereof. The purpose of this insurance is to ensure that you receive somewhat a relief due to being unemployed. The very same unemployed people must go to the Departments office a million times (petrooooollll?) and have the same error repeated by the staff who is just nonchalant and completely disinterested in what the reason of your visit is... Let me not talk about that sorry excuse of a call center. No one there knows the word "accountability" and no one there knows of the concept of call resolution and clent satisfaction. Due to their ill-knowledge of the product and system, they would rather lie and say whatever you wish to hear just so they can end your call and move on to the next. I mean as long as they're getting paid right, who are we to make their job difficult by calling in and disturbing them? I have never been disgusted in my entire existence by how government and its employees treat it's tax-payers and people who have contributed decades worth of funds and when we need them the most, we have to curse, fight and scream to get whats ours. My Case has been ongoing since August last year and am still awaiting payment to date. All documents have been handed in a million times via email and in person. I am beyond LIVID!!!</div>
53 replies
27 months ago
Fiona is thee BEST ever!!!
This is specifically for the wonderful lady that had resolve my query that 23 agents weren't able to. Fiona has been superb, firstly she proactively listened and asked relevant questions. She wasn't in a rush to get issue resolved she was so patient and kept her promises. When she said she will call back, she did till the matter had been resolved xnd closed. Please allow Fiona to train your staff as she seems to be the only one who is a service CHAMPION.
58 replies
27 months ago
have never been so appalled and disgusted by the service (or lack thereof) from Betway SA contact center.
have never been so appalled and disgusted by the service (or lack thereof) from Betway SA contact center. The call that I just made now at 08:02 am left me with a bitter taste in my mouth. I called today and spoke to a lady named Busisiwe aka Busi, she is the reason I decided to choose this platform to express my utmost dissatisfaction. Mind you, all my calls are recorded. Here is the sequence of events: 1. Monday morning (last week) 22 January 2024 I am busy playing and winning :in a slot game I have never tried before. This was at 7:30 am. I then receive a call from a friend and as I was done with the call I screenshot my winnings. As I am continuing with the game, I see R771.67 is magically gone from my winnings balance. 2. Out of panic that they might be having a technical error, I call in to confirm if the funds are still there. I called them at 11 am as we had load-shedding and thus poor reception. 3. I go into detail explaining what has happened and then they ask for my credentials which when confirming them, they actually belong to someone else. 4. The funds have been withdrawn and were sent to 3 different bank accounts . I probed to get an understanding as to how this all came about and the gentleman said that he cannot share the names on the transaction lists and that he would escalate the matter. He advised me to call them back end of business that day to confirm the steps we would have to take. 5. At 17:24 I call and have to repeat the entire story again as they do not leave notes on the accounts. After explaining the matter, the customer service agent confirms that there is no escalation and that I would have to call in the following day to lodge it. 6. The following day (Tuesday 23rd) I called at 09:38 am and throughout the day had my calls dropped and NO ONE was taking any accountability in having this matter resolved. 7. I called again that Tuesday evening afternoon requesting a manager of some sort as this matter has managed to frustrate me and Betway employees clearly do not empathise with me and are not actioning a plan regarding this matter. Luckily in the evening I called and came through to a gentleman who sounded more tenured and well mannered. He promised a call back which I was appreciative for as I had already spent over R220 in airtime. 8. He called me back and requested I send a picture of my ID back and front and a selfie of me holding the ID which I did. 9. The following morning I call in again to check if docs were received as they do not take the liberty to respond to emails. I am now Day in this and am being told that my high cell phone camera has a high resolution as these attachments cannot be opened. I have a second phone, so I take the pictures with my phone and send them. Again, no response. I had to call in that Wednesday afternoon to confirm if all is well as they do not respond to emails.... 8. I am now being told that they received the docs however they cant make out my details on my ID. I had to get someone's phone to (for the 3rd time) take these pics and send them. Which I did. Thursday I call in and I am being told that my documents are problematic and that they are unable to see them. I took the original batch, compressed them to jpeg and converted them into a PDF document (to make it easier to open) . I was even informed I had to get a letter from my Service provider proving that my cell number belongs to me. I have emailed that too as per their request. 9. Still I have to call in and confirm if all is well, making me waste further of my time and airtime too. They confirm that only now the escalation has been made... 10. I am beyond LIVID at this point thus demanding a call back for what the outcome will be. 11. Gentleman calls me Friday 26th 15:35 to inform me that all docs are received and that my account will be unlocked. I checked on Sunday and am still unable to access my account. Bring me to this woman who literally has ruined my day with her nalachancy and demeanor that is arrogant and has a poor understanding of the contribution clients make in any organisation.and screaming child in the background. She was literally talking down to me as if a 3 year old. As a result I had to drop the phone due to the lack of etiquette and service that I received. 15 minutes in we had gone nowhere with the call and depleted my airtime. Luckily, I have all these recordings and emails from Betway. I am taking this matter to the National Gambling Board South Africa and the Ombudsman. As I have been treated poorly as a customer and today is the 8th business day, I have been calling in everyday with my own airtime and have been denied a manager, I have been taken from pillar to post with no formal communication and was just made to accept poor service. Eight business days in, No account, No resolution as to what has been done, no formal communication at least to confirm me of a solution. These customer service agents need to be trained as this attitude will make people choose your opposition.
116 replies
34 months ago
Receptionist Rude, Dismissive and should be FIRED!!
I have never felt so small in my entire existence. I called Tanicity this morning on and I have been belittled and ridiculed by the receptionist who firstly was unfriendly when answering the phone, 2ndly she was so dismissive as if she wanted me gone from the company line, 3rdly she refused to provide me her name when I asked for it and lastly (this is what agitated me), she dropped the call in my ear as I was speaking. I am calling the company regarding a really serious matter and till now, my issue is unresolved due to someone who is having a bad day. Then I managed to call someone on the inside and was informed that is her demeanor on any other day. I am utterly disgusted and appalled that someone who is the frontline and face of a Financial Service company can conduct herself in that way and chase away clients who bring in business.
0 replies
34 months ago
I was racially profiled!
Kindly note that I have paid for 2 vouchers for a spa and meal treatment at Sugar Hotel Cape Town Greenpoint today. I called them at 8:30 am to make reservations as the website didn't allow that option. At 5:30 pm I managed to get through to them and asked to be directed to the Spa as they are apparently in different divisions. The lady by the name Lelo answered and asked me what promotion I bought, I informed her that it was for three people and she seemed to have an attitude that I will not be paying cash. She went as far as pretending as if she was going to confirm any openings for tomorrow and came back after a minute saying that the next opening will be next month in August. With that in mind, I then asked a white female friend of mine to call as I was skeptical as I was really believing that I am being racially classed, ironically by someone who is the same color of my skin. My friend called and she was given 1 and or 2 pm tomorrow 30/06/23. With so much rage I took over the call and wanted to confirm when this opening came about as I just called and was informed that the next one will be in August. The lady then gave me a so much attitude and spoke in isiXhosa as soon as she realized that It was me that was on the line as she spoke to me less than `5 minutes ago and dropped my call without any remorse or afterthought to call me back. Not only am I utterly disgusted by this sequence of events, but I am also disappointed that with the bad reviews that the hotel has there are still people within the organization who can still afford to align with the poor ratings that the Hotel has received both on Google and on Social Media. I in all honesty was looking forward to this outing however am really doubtful due to the gross service that I have received thus far.
0 replies
54 months ago
Internal Staff Mistreatment
I am currently permanently employed at Old Mutual and have been 2015 and lately an agent who has been made a Team Manager has been giving me a hard time. Her name is Narieman Awaldean, she is not even my Line Manager however she is doing all in her power to have me removed from the Department, maybe because I am now a Traditional Healer, or maybe because I am Gay or maybe because I am Black (I am honestly uncertain). . She seems to have an issue with all the AFRICAN people in the department and it is HIGH time I make it stop by putting my own job on the line for the betterment of my fellow Africans that are being victimized and mistreated in Old Mutual Individual Life Block 2M. I am disgusted and appalled that someone who is in secondment and is still to become a manager, would go through these lengths to get the post that she wants. I am highly concerned for the future of this department should she be a permanent manager. Not only in CCC or anywhere else for that matter. My previous post has been removed and I certainly hope that this one will be the reason for correct action against this individual.
0 replies
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5 Star
1 (16.666666666666668%)
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1 Star
5 (83.33333333333333%)