The worse ever service

Good Day

Couple massage at 11 am on the 24 May 2025, please see attachment.

Mrs Isaac's

Thank you, confirmed. Show quoted text Good Day

I am just enquiring if we are still on for tomorrow at 11am

Many Thanks Mrs Isaacs

Subject: Apology for Missed Appointment

Dear Steam,

I sincerely apologize for missing my appointment. I was unexpectedly rushed to the hospital and have been receiving treatment. God willing, I will be discharged in the coming week and will make contact as soon as possible to reschedule.

I'm truly sorry for any inconvenience caused and appreciate your understanding.

Kind regards, Mrs Isaac's

On Sat, 31 May 2025, 10:36 am Steam On Main, <info@steamonmain.co.za> wrote: Show quoted text Subject: Urgent: Voucher Validity and Missed Appointment Due to Hospitalization

Dear Customer Service Team],

I trust this message finds you well.

I am writing to express my concern regarding the forfeiture of my voucher, which remains valid until the end of June. I find it disheartening that the voucher is now considered void, despite the fact that I was recently hospitalized — a situation entirely beyond my control.

During this difficult time, contacting your offices was understandably not a priority. I believe that under such circumstances, a more compassionate and flexible approach should be considered. Furthermore, I would like to point out that services like STEAM provide courtesy calls on the day of the appointment, which is a practice I feel should be standard to prevent such misunderstandings.

Given that the voucher was purchased and paid for, I would appreciate the opportunity to escalate this matter for fair reconsideration. I am requesting either a reinstatement or extension of the voucher as a gesture of goodwill and in recognition of the unforeseen medical emergency I experienced.

Thank you for your time and understanding. I look forward to a favorable response.

Kind regards, [Mrs Isaac's