Riches to Rust is Steel land Jacobs

Poor and pathetiic service. I orders steel, and was told to pay immediately so delivery can be arranged. I went into the store and made an immediate payment. The delivery was overdue by 2 hours. I called and was told by the salesman, Jermaine, that he was going to deliver within 30 mins. Later, I was told by him that they dont have stock as the system had given wrong stock on hand and that another company who promised him also dont have stock when his delivery truck went there to pick it up. This is utter bull**** as they wasted more than 2 hours of my time waiting at home for the delivery. He was supposed to do an immediate refund but this did not materialise. I am a pensioner, and is this the way to rob pensioners of their hard earned cash. Steel land has really stooped so low, disgraceful of them. Jacobs branch will never be recommended to purchase steel.