SM
Steers Maponya Mall
Unclaimed Business
SM
Steers Maponya Mall
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Restaurants & Food
#14NPS Score
-100Unlikely
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Luleka M
1 reviews | Active since Jan 2020
31 Jul 2025, 20:14
Steers Maponya mall
There's has a poor customer service, to make matter worse I had received a wrong order and only realized that when I got home. On the 31 of July 2025 around 20:30 I bought a Chicken, bacon and cheese burger (medium meal) plus an Oreo ice cream; when receiving my order no napkin for ice cream and I got burnt fries with bacon and cheese on top. I tried contacting the store as soon as possible and it was a direct line to Steers Maponya mall but I was told they will contact the store and inform them to get them to me but they haven't called back.
Helpful (0)
|Replies (0)LM
Luleka M
1 reviews | Active since Jan 2020
31 Jul 2025, 20:14
Steers Maponya mall
There's has a poor customer service, to make matter worse I had received a wrong order and only realized that when I got home. On the 31 of July 2025 around 20:30 I bought a Chicken, bacon and cheese burger (medium meal) plus an Oreo ice cream; when receiving my order no napkin for ice cream and I got burnt fries with bacon and cheese on top. I tried contacting the store as soon as possible and it was a direct line to Steers Maponya mall but I was told they will contact the store and inform them to get them to me but they haven't called back.
0
Replies (0)MM
Mmakau M
1 reviews | Active since Jan 2020
23 Mar 2025, 12:05
Poor service from Steers, Maponya Mall.
I am writing to express my disappointment and frustration with the service I received at your Steers in Maponya Mall on 23 March 2025. My daughter and I visited your restaurant at approximately 12:10 PM to purchase 4 cone ice creams. Unfortunately, the lady who served us, wearing a bright orange t-shirt, provided the ice creams without serviette/Napkin. When my daughter politely asked her for a serviette, the lady became rude and uncooperative, stating that there were no serviettes available. I found it unacceptable that a prominent restaurant like Steers could run out of serviettes at such an early hour, especially when the restaurant was not busy. The lady's attitude and response were also unprofessional and disappointing. To make matters worse, when I pointed out that the paper cover on the cone did not replace the need for sauces, the lady simply agreed and reiterated that there were no serviettes available, without offering any alternative solutions or apologies. I hope that you will take my complaint seriously and take necessary steps to address the issues of poor service, unavailability of essential condiments, and staff attitude
Helpful (0)
|Replies (0)MM
Mmakau M
1 reviews | Active since Jan 2020
23 Mar 2025, 12:05
Poor service from Steers, Maponya Mall.
I am writing to express my disappointment and frustration with the service I received at your Steers in Maponya Mall on 23 March 2025. My daughter and I visited your restaurant at approximately 12:10 PM to purchase 4 cone ice creams. Unfortunately, the lady who served us, wearing a bright orange t-shirt, provided the ice creams without serviette/Napkin. When my daughter politely asked her for a serviette, the lady became rude and uncooperative, stating that there were no serviettes available. I found it unacceptable that a prominent restaurant like Steers could run out of serviettes at such an early hour, especially when the restaurant was not busy. The lady's attitude and response were also unprofessional and disappointing. To make matters worse, when I pointed out that the paper cover on the cone did not replace the need for sauces, the lady simply agreed and reiterated that there were no serviettes available, without offering any alternative solutions or apologies. I hope that you will take my complaint seriously and take necessary steps to address the issues of poor service, unavailability of essential condiments, and staff attitude
0
Replies (0)