Extreme Bad Service

I had the most terrible, atrocious service ever at Steers Monument Spar Complex in kimberley on 07 March 2026.

Good Day

I would like to place a complain as the most unhappy ever customer and who intends not to set foot in steers anymore. Me and my wife went to steers and my wife ordered the triple cheese with Chips and Cuppaccino and i ordered the 1/4 Leg Chicken, Pap, Sishebo and salad with extra medium chips and added extra chips and Hot Chocolate. We were assisted by Lawrence @ Steers Monument Spar complex at 20:21pm. We waited and the Cuppaccino and Hot Chocolate was brought to us. My wife's Cuppaccino was hot and my Hot Chocolate was cold like it was done with cold water and i took it back and asked them to warm it up and I waited for around 15 to 20 minutes for the Hot Chocolate and I stood up to ask about and they gave it to me still as cold as the first time it was brought to me. they said to me they can't warm it up because they do not have a microwave.

We went to KFC in the same centre which is around 30 seconds walk for around 10 to 15 minutes hoping that when we come back the food will be ready and when we got back nothing was done and we sat down. Then at 21:00pm as it is already 40 minutes of waiting i stood up to query how far is our order and no one knew anything and I gave the lady my slip and she said they were not given the slip by Lawrence.

Then the lady said she will arrange the order it took around 15 minutes and she called us to fetch the order as it was ready and she did not give my slip back. When we got home and opened it we were flabbergasted and shocked that it was not the right things that we ordered and some were missing. What was in the bag was the Breast Chicken instead of the Quarter Leg Chicken, My wife ordered the Triple Cheese with Chips and instead they put in small snack burger and the chips were missing. We Spend R195.50 for the most Atrocious, Extreme Bad, Substandard, Incompetence, Negligent, Appalling and Void of care.

We decided to eat because we did not cook as we had planned to buy take aways for the night and were extremely hungry and it was late at night to go back as they were about to close and we stay 8km away. I would like to ask that this be dealt with as it is a misconduct I do not know the staff names only Lawrence name and can remember everyone of them that played a role in this. We would like to ask that we be either refunded or be given what we paid for and I expect quick response to this, please find attached the images of the things we ordered versus what was given to us.