Avoid STEM at All Costs

If you value reliability and transparency, steer clear of Stem Connect. Our fibre line has been down for several days, and not once have we received a proper update or explanation. Every time we contact support, we’re met with vague stories and excuses ....they themselves don’t even seem to know what the actual problem is. No communication: Zero proactive updates, leaving customers in the dark. No accountability: Support agents recycle the same empty responses without solutions. No reliability: Fibre service has been completely unavailable for days. This level of incompetence is unacceptable for a service that people depend on daily for work communication. I strongly advise anyone considering using Stem to look elsewhere. You willl save yourself frustration, wasted time, and money.