Customer Care

25Nov, bought shoes. Went home and found them highly uncomfortable. being covid, busy, only manage to return them to shop, definitely unused, three weeks later. Saleslady advised must be returned by 14days. She then checked with her supervisor, head office at Fourways and gave me a call. They have decided that they will allow the full credit to my account. I was sincerely grateful and relieved for the excellent customer care. They could not do it themselves to my credit card, I had to go to the shop for the transaction. Being Christmas, holiday whatever, before I know it another three weeks passed. In my mind, no problem, the shoes were returned to their shop and it was just a matter of doing the credit transaction. NOT SO. They have marked the shoes down in the meanwhile and I may only now have the marked down price and for an exchange only. Nothing in the shop appealed to me and the difference to what I paid original was now R500 less. I queried this as they promised and agreed that I can have the credit. When I confronted the saleslady, she challenged me with "what proof have I got" that she told me per phone that I can have a full credit. I was astounded! Thea from Fourways Head office was adamant that they now went back on their earlier word and will not help me. I am SO disappointed, I was in the wrong, exceeding the time limit, but because they have decided to accommodate this transaction and did not honor their word.