Badly done in

I have booked tickets for a 3D movie for my wife and me. I was charged for 3D glasses when I booked my tickets, but upon entering the theater, I was shocked to find it in a terrible state. It was clear that no effort had been made to clean up after the last screening. We even took photos and a video to document the area where we were expected to sit, and this was just moments before the movie started! During the film, we realized that we could watch the entire movie without the 3D glasses, which made no difference to the picture quality. This made the glasses seem unnecessary, leading me to believe that Ster-Kinekor was taking advantage of customers by claiming it was a 3D experience when, in fact, it was just a regular 2D movie. I felt cheated for having to pay for the 3D glasses. Additionally, according to Ster-Kinekor's own promotion, when you book a full movie ticket, you're supposed to receive popcorn and a drink. However, we received nothing of the sort this time. Once again, this felt like an instance of false advertising and broken promises. When we asked to speak with a manager, we were informed that the manager was unavailable—not even on-site—and that no other senior staff members were available to assist us. This lack of customer service is disappointing. If this is what Ster-Kinekor has become—charging for a “movie experience” while cutting corners at every turn—then perhaps they should consider closing the Irene Ster-Kinekor location for good. No one deserves to be treated this way.