Stevens & Co

Based on recent customer reviews, Stevens & Co receives polarised feedback centred on Ryobi product servicing and warranty handling. A recurring theme is frustration with repair quality, parts availability for discontinued models, and generators or mowers failing shortly after purchase. However, customers consistently praise the Service Manager Eric, whose professionalism, diplomacy, and willingness to resolve disputes have turned negative experiences into positive outcomes. Branch staff at Midrand and Umhlanga are also commended for respectful, helpful in-store service, suggesting strong individual service recovery despite underlying product and repair concerns.