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Stevens & Co
Verified Business
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AI Review Summary
Based on recent customer reviews, Stevens & Co receives sharply divided feedback. Positive experiences frequently highlight manager Eric and staff at Midrand and Umhlanga for professional, gracious service and effective issue resolution, including machine replacements. However, recurring complaints centre on poor initial repair quality, with machines returned unfixed and customers driving long distances unnecessarily. Product discontinuation leaving owners without spare parts and warranty disputes on relatively new generators and tools also frustrate customers, leading some to question ongoing loyalty to the Ryobi brand entirely.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
176h 49mReply Time
33 NPSLikely
Replied to 100% of negative reviews
Reply time on negative reviews: 296 hours 11 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
176h 49m
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 296 hours 11 min
Review Distribution
2.9|11 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(10%)
1(50%)
5(40%)
4(0%)
3(0%)
2(10%)
1(50%)
Frequently Asked Questions About Stevens & Co
Based on recent customer reviews, Stevens & Co receives sharply divided feedback. Positive experiences frequently highlight manager Eric and staff at Midrand and Umhlanga for professional, gracious service and effective issue resolution, including machine replacements. However, recurring complaints centre on poor initial repair quality, with machines returned unfixed and customers driving long distances unnecessarily. Product discontinuation leaving owners without spare parts and warranty disputes on relatively new generators and tools also frustrate customers, leading some to question ongoing loyalty to the Ryobi brand entirely.
Stevens & Co has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 296 hours 11 min. Hellopeter has tracked Stevens & Co across 317 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAT
Andries T
1 reviews | Active since Jan 2020
12 Jan 2026, 08:28
Bye bye Ryobi
On Saturday 10 January 2026 I went to Ryobi Midrand for a blade and throttle cable for my lawnmower. I also needed parts for my chainsaw. Both these unit are less than 3 years old. All my power tools are Ryobi. I have been attending the annual yard sale for the last 5 years. To my shock I was told by the salesman that they do not have parts for my units as they have been discontinued. I now sit with machines which I cannot maintain. From the six parts I needed, I walked away with a generic throttle cable unit. Must I continue to support Ryobi, or do I now change my brand of power tools? If the salesman offered to assist in finding the parts for me, I would consider staying loyal to the brand. My lawnmower is a RM125P so if that is a mower you own you will not find parts at Ryobi as it is discontinued. My chainsaw is a CS38-35 with the same story.
Helpful (0)
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Andries T
1 reviews | Active since Jan 2020
12 Jan 2026, 08:28
Bye bye Ryobi
On Saturday 10 January 2026 I went to Ryobi Midrand for a blade and throttle cable for my lawnmower. I also needed parts for my chainsaw. Both these unit are less than 3 years old. All my power tools are Ryobi. I have been attending the annual yard sale for the last 5 years. To my shock I was told by the salesman that they do not have parts for my units as they have been discontinued. I now sit with machines which I cannot maintain. From the six parts I needed, I walked away with a generic throttle cable unit. Must I continue to support Ryobi, or do I now change my brand of power tools? If the salesman offered to assist in finding the parts for me, I would consider staying loyal to the brand. My lawnmower is a RM125P so if that is a mower you own you will not find parts at Ryobi as it is discontinued. My chainsaw is a CS38-35 with the same story.
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Elmarie K
1 reviews | Active since Jan 2020
21 Sept 2025, 16:34
Bad experience with Ryobi products and after sercive
We bought a brand new Ryobi generator which broke withing 15 days. We took it to Steven's & Co under the warranty. They called us and claimed we had to pay R1500 to fix the generator. We argued that it is still under warranty and will not pay. We end up paying for new oil and the spark plug, which I still feel is unfair. Now 5 months later the generator is broken again. I shutter to think I must-have it back to them. Why does a brand new machine, not even 5 months old cease pistons in 14 days, and break again in 4 months? I would not recommend anybody to buy Ryobi products or service them here.
Helpful (0)
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Elmarie K
1 reviews | Active since Jan 2020
21 Sept 2025, 16:34
Bad experience with Ryobi products and after sercive
We bought a brand new Ryobi generator which broke withing 15 days. We took it to Steven's & Co under the warranty. They called us and claimed we had to pay R1500 to fix the generator. We argued that it is still under warranty and will not pay. We end up paying for new oil and the spark plug, which I still feel is unfair. Now 5 months later the generator is broken again. I shutter to think I must-have it back to them. Why does a brand new machine, not even 5 months old cease pistons in 14 days, and break again in 4 months? I would not recommend anybody to buy Ryobi products or service them here.
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Replies (0)JM
John M
1 reviews | Active since Jan 2020
21 Aug 2025, 15:18
Thank you Stevens & co. Thumbs up.
I previously wrote a negative review about Stevens & co about the generator I bought from them, and the drive and inconvenience I experienced understanding that machines are just that machines, they break any time. I am writing to give a big ups to the company and specifically the manager Eric a very plasent guy. Thank you, for turning a bad situation to the best one. My machine was replaced
Helpful (0)
|Replies (0)JM
John M
1 reviews | Active since Jan 2020
21 Aug 2025, 15:18
Thank you Stevens & co. Thumbs up.
I previously wrote a negative review about Stevens & co about the generator I bought from them, and the drive and inconvenience I experienced understanding that machines are just that machines, they break any time. I am writing to give a big ups to the company and specifically the manager Eric a very plasent guy. Thank you, for turning a bad situation to the best one. My machine was replaced
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Rory F
1 reviews | Active since Jan 2020
15 Aug 2025, 18:11
5 Star award to Eric from Ryobi.
This review is as a result of the way my issue was handled by the Service Manager of Stevens & Company - Eric - Ryobi Products. Your graciousness and professionalism alone are worth 5 stars. Thank you for resolving this issue and thank you for your honesty. You could give classes on diplomacy.
Helpful (0)
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Rory F
1 reviews | Active since Jan 2020
15 Aug 2025, 18:11
5 Star award to Eric from Ryobi.
This review is as a result of the way my issue was handled by the Service Manager of Stevens & Company - Eric - Ryobi Products. Your graciousness and professionalism alone are worth 5 stars. Thank you for resolving this issue and thank you for your honesty. You could give classes on diplomacy.
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Rory F
1 reviews | Active since Jan 2020
13 Aug 2025, 11:23
Bum Ryobi Blower Mulching Vacuum, dishonest assessment
Ryobi Leaf Blower Bought 20 Feb 2025 from Builders Warehouse Constantiaberg, CT Stopped working in June 2025, was returned to BWC June 2025. Response from Ryobi on Item RBV-3350 job card 179208 was that a piece of wire had been sucked into the impellor which was then damaged and resulted in the bearing being damaged. In reality when this was brought home and opened by the retired engineer and quality controller it was plainly apparent that the oilite rear bearing was as dry as a bone and was seized, and had worn out due to lack of lubrication. The impellor is perfect, no signs of destruction, nor damage. I am not sure if it was examined by Helen Keller or Stevie Wonder, or is this just the response to avoid repair under warranty or replacement because you think no one is able to open equipment to check on the supposed technicians and their findings? It’s also apparent from the numerous complaints here on Hello Peter that this is the MO. I also find it amazing that a piece of equipment designed to suck up garden / outside matter is capable of sucking a piece of wire into an impellor, with no safe-guards if this actually was the case. Previous blowers by Flymo and Lawn Star have lasted for 15, and 5 years respectively, and were retired due to wheels and handles or outer shells wearing out – they both must have been equipped with super-deluxe wire sensing abilities… The note accompanying the blower to the repairer read something like “running rough” or “shuddering”. If there was a piece of wire stuck in it, it would have been apparent, and also the impeller fins are perfect. This finding do not ring true. Ryobi has given a dishonest assessment.
Helpful (0)
|Replies (0)RF
Rory F
1 reviews | Active since Jan 2020
13 Aug 2025, 11:23
Bum Ryobi Blower Mulching Vacuum, dishonest assessment
Ryobi Leaf Blower Bought 20 Feb 2025 from Builders Warehouse Constantiaberg, CT Stopped working in June 2025, was returned to BWC June 2025. Response from Ryobi on Item RBV-3350 job card 179208 was that a piece of wire had been sucked into the impellor which was then damaged and resulted in the bearing being damaged. In reality when this was brought home and opened by the retired engineer and quality controller it was plainly apparent that the oilite rear bearing was as dry as a bone and was seized, and had worn out due to lack of lubrication. The impellor is perfect, no signs of destruction, nor damage. I am not sure if it was examined by Helen Keller or Stevie Wonder, or is this just the response to avoid repair under warranty or replacement because you think no one is able to open equipment to check on the supposed technicians and their findings? It’s also apparent from the numerous complaints here on Hello Peter that this is the MO. I also find it amazing that a piece of equipment designed to suck up garden / outside matter is capable of sucking a piece of wire into an impellor, with no safe-guards if this actually was the case. Previous blowers by Flymo and Lawn Star have lasted for 15, and 5 years respectively, and were retired due to wheels and handles or outer shells wearing out – they both must have been equipped with super-deluxe wire sensing abilities… The note accompanying the blower to the repairer read something like “running rough” or “shuddering”. If there was a piece of wire stuck in it, it would have been apparent, and also the impeller fins are perfect. This finding do not ring true. Ryobi has given a dishonest assessment.
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Replies (0)JM
John M
1 reviews | Active since Jan 2020
12 Aug 2025, 17:17
Worse customer experience.
I bought this machine generator from this company, on the 15th April 2025, before the machine can do even 15 hour for service the machine is giving problems. I took the machine in the company for the machine to be checked, after machine was checked I was told the machine was ok, I drove over 100kms on arrival the machine is giving same problems. I don't understand this about this company.
Helpful (0)
|Replies (0)JM
John M
1 reviews | Active since Jan 2020
12 Aug 2025, 17:17
Worse customer experience.
I bought this machine generator from this company, on the 15th April 2025, before the machine can do even 15 hour for service the machine is giving problems. I took the machine in the company for the machine to be checked, after machine was checked I was told the machine was ok, I drove over 100kms on arrival the machine is giving same problems. I don't understand this about this company.
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Anonymous
1 reviews | Active since Jan 2020
5 Jul 2025, 09:41
Examplary customer service
Best service all round. Everytime I'm at the Midrand store, I'm treated like a queen. The guys will willingly assist to carry items from my car, serve me with respect and a smile. I can only say "well done to all the staff there" and a big Thank you. Regards Lily Tofile
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Anonymous
1 reviews | Active since Jan 2020
5 Jul 2025, 09:41
Examplary customer service
Best service all round. Everytime I'm at the Midrand store, I'm treated like a queen. The guys will willingly assist to carry items from my car, serve me with respect and a smile. I can only say "well done to all the staff there" and a big Thank you. Regards Lily Tofile
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Replies (0)RR
Rolf R
1 reviews | Active since Jan 2020
4 Jun 2025, 07:01
Ryobi SA Poor Warranty Service
I returned a Ryobi belt sander to Stevens & Co on 5 May 2025 as the machine was defective and still under a 2 year warranty. Said supplier advised me via the merchant that the machine had been cleaned and "was working perfectly" under Ryobi Job Card 531825. Upon receipt of the machine on 29 May 2025, exactly the same fault was found as originally advised. Nothing had been done to repair the article. On a positive note, on phoning Eric at Stevens & Co and explaining the above, he promised to replace the machine immediately. 4 June 2025 and I'm still waiting for the replacement.
Helpful (0)
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Rolf R
1 reviews | Active since Jan 2020
4 Jun 2025, 07:01
Ryobi SA Poor Warranty Service
I returned a Ryobi belt sander to Stevens & Co on 5 May 2025 as the machine was defective and still under a 2 year warranty. Said supplier advised me via the merchant that the machine had been cleaned and "was working perfectly" under Ryobi Job Card 531825. Upon receipt of the machine on 29 May 2025, exactly the same fault was found as originally advised. Nothing had been done to repair the article. On a positive note, on phoning Eric at Stevens & Co and explaining the above, he promised to replace the machine immediately. 4 June 2025 and I'm still waiting for the replacement.
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