Stevens & Co
Claimed Business
|2.7|7 Reviews (last 12 months)|This business does not respond to reviews
Stevens & Co
Claimed Business
|2.7
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Stevens & Co receives polarised feedback centred on Ryobi product servicing and warranty handling. A recurring theme is frustration with repair quality, parts availability for discontinued models, and generators or mowers failing shortly after purchase. However, customers consistently praise the Service Manager Eric, whose professionalism, diplomacy, and willingness to resolve disputes have turned negative experiences into positive outcomes. Branch staff at Midrand and Umhlanga are also commended for respectful, helpful in-store service, suggesting strong individual service recovery despite underlying product and repair concerns.
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
2.7|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceP
Pierre
1 reviews | Active since Jun 2025
16 May 2026, 11:52
Excellent service.
I recently contacted this company in search of Ryobi parts. The person that helped me, Erick Bezuidenhout, really 'walked the extra mile' to help me. He was very efficient and helpful, rare qualities in business today. His company can be very glad to have him working for them.
Helpful (0)
|Replies (1)P
Pierre
1 reviews | Active since Jun 2025
16 May 2026, 11:52
Excellent service.
I recently contacted this company in search of Ryobi parts. The person that helped me, Erick Bezuidenhout, really 'walked the extra mile' to help me. He was very efficient and helpful, rare qualities in business today. His company can be very glad to have him working for them.
0
Replies (1)ZM
Zukhanye M
1 reviews | Active since Jul 2021
19 Mar 2026, 20:09
Unhappy customer
Customer unhappy with Game's service and warranty handling of faulty angle grinder.
Helpful (0)
|Replies (1)ZM
Zukhanye M
1 reviews | Active since Jul 2021
19 Mar 2026, 20:09
Unhappy customer
Customer unhappy with Game's service and warranty handling of faulty angle grinder.
0
Replies (1)AT
Andries T
1 reviews | Active since Nov 2021
12 Jan 2026, 10:28
Bye bye Ryobi
On Saturday 10 January 2026 I went to Ryobi Midrand for a blade and throttle cable for my lawnmower. I also needed parts for my chainsaw. Both these unit are less than 3 years old. All my power tools are Ryobi. I have been attending the annual yard sale for the last 5 years. To my shock I was told by the salesman that they do not have parts for my units as they have been discontinued. I now sit with machines which I cannot maintain. From the six parts I needed, I walked away with a generic throttle cable unit. Must I continue to support Ryobi, or do I now change my brand of power tools? If the salesman offered to assist in finding the parts for me, I would consider staying loyal to the brand. My lawnmower is a RM125P so if that is a mower you own you will not find parts at Ryobi as it is discontinued. My chainsaw is a CS38-35 with the same story.
Helpful (0)
|Replies (1)AT
Andries T
1 reviews | Active since Nov 2021
12 Jan 2026, 10:28
Bye bye Ryobi
On Saturday 10 January 2026 I went to Ryobi Midrand for a blade and throttle cable for my lawnmower. I also needed parts for my chainsaw. Both these unit are less than 3 years old. All my power tools are Ryobi. I have been attending the annual yard sale for the last 5 years. To my shock I was told by the salesman that they do not have parts for my units as they have been discontinued. I now sit with machines which I cannot maintain. From the six parts I needed, I walked away with a generic throttle cable unit. Must I continue to support Ryobi, or do I now change my brand of power tools? If the salesman offered to assist in finding the parts for me, I would consider staying loyal to the brand. My lawnmower is a RM125P so if that is a mower you own you will not find parts at Ryobi as it is discontinued. My chainsaw is a CS38-35 with the same story.
0
Replies (1)EK
Elmarie K
1 reviews | Active since May 2011
21 Sept 2025, 18:34
Bad experience with Ryobi products and after sercive
We bought a brand new Ryobi generator which broke withing 15 days. We took it to Steven's & Co under the warranty. They called us and claimed we had to pay R1500 to fix the generator. We argued that it is still under warranty and will not pay. We end up paying for new oil and the spark plug, which I still feel is unfair. Now 5 months later the generator is broken again. I shutter to think I must-have it back to them. Why does a brand new machine, not even 5 months old cease pistons in 14 days, and break again in 4 months? I would not recommend anybody to buy Ryobi products or service them here.
Helpful (0)
|Replies (3)EK
Elmarie K
1 reviews | Active since May 2011
21 Sept 2025, 18:34
Bad experience with Ryobi products and after sercive
We bought a brand new Ryobi generator which broke withing 15 days. We took it to Steven's & Co under the warranty. They called us and claimed we had to pay R1500 to fix the generator. We argued that it is still under warranty and will not pay. We end up paying for new oil and the spark plug, which I still feel is unfair. Now 5 months later the generator is broken again. I shutter to think I must-have it back to them. Why does a brand new machine, not even 5 months old cease pistons in 14 days, and break again in 4 months? I would not recommend anybody to buy Ryobi products or service them here.
0
Replies (3)