Stevens & Co
2.3|315 reviews
Responds in 194 hours 7 min
EK
Elmarie K
1 reviews | Active since Member
21 Sept 2025, 16:34
Bad experience with Ryobi products and after sercive
We bought a brand new Ryobi generator which broke withing 15 days. We took it to Steven's & Co under the warranty. They called us and claimed we had to pay R1500 to fix the generator. We argued that it is still under warranty and will not pay. We end up paying for new oil and the spark plug, which I still feel is unfair. Now 5 months later the generator is broken again. I shutter to think I must-have it back to them. Why does a brand new machine, not even 5 months old cease pistons in 14 days, and break again in 4 months? I would not recommend anybody to buy Ryobi products or service them here.
Helpful (0)
Replies (159)0
Replies (159)Stevens & Co's replyOfficial
18 Nov 2025, 09:24Dear Mrs. Krause,
We thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your generator. We understand how frustrating this must be and truly apologise for any inconvenience this may have caused.
We did make contact previously, and you mentioned you would visit our Midrand branch, but we haven’t had the pleasure of seeing you yet. We just wanted to check if this matter has been resolved to your satisfaction.If not, please feel free to contact us again or visit our Midrand branch at a time convenient for you. We would be more than happy to assist and ensure the issue is addressed.
Thank you
Kind regards
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
We thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your generator. We understand how frustrating this must be and truly apologise for any inconvenience this may have caused.
We did make contact previously, and you mentioned you would visit our Midrand branch, but we haven’t had the pleasure of seeing you yet. We just wanted to check if this matter has been resolved to your satisfaction.If not, please feel free to contact us again or visit our Midrand branch at a time convenient for you. We would be more than happy to assist and ensure the issue is addressed.
Thank you
Kind regards
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
Stevens & Co's reply18 Nov 2025, 09:24
Official
Dear Mrs. Krause,
We thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your generator. We understand how frustrating this must be and truly apologise for any inconvenience this may have caused.
We did make contact previously, and you mentioned you would visit our Midrand branch, but we haven’t had the pleasure of seeing you yet. We just wanted to check if this matter has been resolved to your satisfaction.If not, please feel free to contact us again or visit our Midrand branch at a time convenient for you. We would be more than happy to assist and ensure the issue is addressed.
Thank you
Kind regards
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
We thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your generator. We understand how frustrating this must be and truly apologise for any inconvenience this may have caused.
We did make contact previously, and you mentioned you would visit our Midrand branch, but we haven’t had the pleasure of seeing you yet. We just wanted to check if this matter has been resolved to your satisfaction.If not, please feel free to contact us again or visit our Midrand branch at a time convenient for you. We would be more than happy to assist and ensure the issue is addressed.
Thank you
Kind regards
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
EK
Elmarie K's updateReviewer Update
25 Nov 2025, 15:23Good day Erick
Yes thank you for reaching out. We will definitely come by in the next week or so. Work was a bit hectic
Yes thank you for reaching out. We will definitely come by in the next week or so. Work was a bit hectic
EK
Elmarie K's update25 Nov 2025, 15:23
Reviewer Update
Good day Erick
Yes thank you for reaching out. We will definitely come by in the next week or so. Work was a bit hectic
Yes thank you for reaching out. We will definitely come by in the next week or so. Work was a bit hectic
Stevens & Co's replyOfficial
26 Nov 2025, 06:07 Dear Mrs. Krause,
Thank you for getting back to us. We appreciate your response and look forward to assisting you when you come in.
Thank you once again.
Kind regards
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Thank you for getting back to us. We appreciate your response and look forward to assisting you when you come in.
Thank you once again.
Kind regards
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
Stevens & Co's reply26 Nov 2025, 06:07
Official
Dear Mrs. Krause,
Thank you for getting back to us. We appreciate your response and look forward to assisting you when you come in.
Thank you once again.
Kind regards
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Thank you for getting back to us. We appreciate your response and look forward to assisting you when you come in.
Thank you once again.
Kind regards
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +27113579600
Fax: | (011) 805 5541
Email: | erick@ryobi.co.za
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,