Friendly and professional

I have a little Honda Jazz. I've owned it for 17 years and it is nearing its 350,000 km mark. Recently I started having a few problems with the wheel bearings. A local car servicer in Melkbosstrand replaced the bearings a few times, but I kept hearing a worrying noise. I took my Jazz to Steve's Auto Clinic in Milnerton (Cape Town). They replaced the bearings and CV joints, but when I left the workshop (after my service) my car broke down halfway to my home.

I had it towed back to SAC and they were incredibly friendly and apologetic. They fixed the car, free of charge, and told me that a non-genuine part had been installed (the carrier bearing) in a previous service, and that this is what was the root cause of all my wheel bearing replacements and at last, the breakdown. They were completely transparent and polite, and I want to thank all the guys who helped me, especially Clint. I truly appreciate your patience and professionalism! Things go wrong with cars. Dealing with this with so much grace is admirable.