Poor Service and response

So far we have only had bad luck with this attorney. They are too lazy to pick up their phone or drop an e-mail just to keep us up to date of the purchase of our house. Even though I have asked them on numerous occasions to do so. I had to do their jobs on more than one occasion because again, they were not able to pick up the phone and ask for it, I had to do it myself. This caused for the whole process to be delayed for more than a week. Their communication to their clients are absolutely terrible an when you dare get angry with them, they only make more promises they don't intend to keep. Our documents have been handed in with the master office on the 04/09/2015 for sing off. But till date the attorney's office only response was is that they have not heard anything from the Master and they are TRYING to put pressure on him. The whole procedure with the Masters Office was supposed to take two working days. Now, I ask is this putting pressure on someone?